the Hello Hair Pro podcast
By: Jen & Todd Ford
Language: en-us
Categories: Business, Entrepreneurship, Management, Arts, Fashion, Beauty
This is a place for education, inspiration, and entertainment. Our mission is to help as many hair pros, salon, and barbershop owners as possible by sharing our stories, experiences, and thoughts on business.
Episodes
Why Salon Owners Feel Overwhelmed (And How to Fix It) [EP:223]
Dec 15, 2025Send us a text
We see it constantly: salon owners saying they’re overwhelmed, stressed, exhausted, and unsure what to work on next. They’re putting in the effort, working long hours, and still feeling behind, and it doesn’t have to be that way.
In this episode, we break down why overwhelm shows up so often for salon owners and why it’s usually not a time or effort problem. We talk about bad advice, vague soundbites, echo chambers, and the pressure to do everything at once, and how all of that creates mental fatigue...
Duration: 00:29:41What Salon Owners Should Be Working On (When They’re Not Behind the Chair) [EP:222]
Dec 08, 2025Send us a text
We hear it all the time: “Stop working in your business and start working on it.”
The problem? Almost no one explains what that actually means.
In this episode, we break down what salon owners should really be working on when they’re not behind the chair and why so many owners step back only to feel stuck, unproductive, or pulled right back into old habits.
We talk about why cleaning, hovering, answering phones, and “being available” aren’t owner work; how avoiding leadership decisions keeps businesses from growing; and...
Duration: 00:43:59Lead When Others Pause [EP:221]
Dec 01, 2025Send us a text
Slow seasons have a way of making people freeze. Owners hesitate. Teams lose momentum. Decisions get postponed while everyone waits to “see what happens.” But the truth is simple: nothing changes when you pause; everything changes when you lead.
In this episode, we talk about how to stay in motion when business feels slow. We break down why slow periods are often misdiagnosed, how mindset and leadership energy impact your team more than you realize, and why this time of year can actually be one of the most valuable windows for grow...
Duration: 00:36:562026 Salon Predictions Pt3: Culture, Leadership & Mentorship [EP:220]
Nov 24, 2025Send us a text
In Part 3 of our 2026 Salon Industry Predictions series, we’re breaking down the areas that will matter most for long-term success: culture, branding, leadership, and mentorship.
The truth is simple: you can have education, technology, beautiful décor, and the best skill in town, but without strong culture and leadership, none of it creates a sustainable business.
In this episode, we talk about why culture must become a system, not a vibe; why clients are drawn to salons where they feel seen and valued; why décor means...
Duration: 00:46:042026 Salon Predictions Pt2: Employment Models, Operations & Profitability [EP:219]
Nov 17, 2025Send us a text
The salon industry is shifting faster than most owners realize. In Part 1 of our 2026 Predictions series, we talked about education, AI, and client expectations. In Part 2, we’re diving into the structural issues shaping the next chapter of our industry: employment models, salon operations, and profitability.
This episode explores why certain business models will struggle, why others will grow, and what forward-thinking salon owners must build now to remain relevant and profitable.
We break down the rental bubble, the future of commission salons, the implosion of hybrid models, the co...
Duration: 00:46:472026 Salon Industry Predictions Pt1: Education & Technology [EP:218]
Nov 10, 2025Send us a text
The salon industry is changing fast. From how stylists learn, to how salons use technology, to what clients expect from their experience, there’s a major shift underway.
In the first part of our 2026 Salon Predictions series, Todd and Jen break down the changes already happening in education, AI and salon tech, and client behavior, and why salons that move now will have a serious advantage.
This episode isn’t about fear or hype; it’s about understanding the direction the industry is actually going, so you can plan ahead i...
Duration: 00:51:00How to Open a Salon (Without Regretting It Later) [EP:217]
Nov 03, 2025Send us a text
Opening a salon can be one of the most exciting and overwhelming decisions in your career. It’s easy to get caught up in the aesthetic side of things: paint colors, décor, logos, and brand vibes. But the truth is, those are the least important decisions you’ll make. What determines whether your salon thrives or becomes a financial and emotional burden comes down to the foundations you build before you ever pick up a paintbrush.
In this episode, we walk through a real planning process behind opening a salon you’l...
Duration: 00:38:59How to Build a Salon Apprenticeship Program (and Grow Talent In-House) [EP:216]
Oct 27, 2025Send us a text
Apprenticeships in the Modern Salon – How to Build Talent From Scratch
In this episode, Todd flips the script and interviews Jen on a topic she knows better than most: apprenticeships in the modern salon industry.
With cosmetology schools closing, rising education costs, and owners struggling to find talent, apprenticeship programs might be the most powerful (and misunderstood) solution salons have.
Jen breaks down how apprenticeships work, why they matter, how to structure one, how to pay apprentices, and what owners get wrong about de...
Duration: 00:52:26What Commission Owners & Stylists Get Wrong (And How to Fix It) [EP:215]
Oct 20, 2025Send us a text
In this follow-up to "Why Suite and Booth Renters Struggle" [EP:214], Todd and Jen shift the focus to the other side of the industry—commission salons and their employees.
They break down the common mistakes made by both owners and stylists, from leadership gaps and undefined standards to entitlement, lack of systems, and poor communication.
This episode isn’t about choosing sides—it’s about building better businesses and careers. Whether you’re a salon owner or an employee, this conversation will help you understand what drives success, what kills cult...
Duration: 00:44:08Why Suite & Booth Renters Struggle (And How to Fix It) [EP:214]
Oct 13, 2025Send us a text
A year into renting and still struggling? You’re not alone. In this episode, Todd and Jen break down why so many booth renters and suite owners can’t seem to get ahead — and how to fix it.
They’re not anti-rent or anti-suite (far from it).
This is about clarity, accountability, and structure. Whether you’re a year in or just thinking about going solo, this episode gives you the tools to stabilize, grow, and actually profit.
Key Takeaways
We’re not anti-suite or... Duration: 00:42:03Attracting Stylists & Renters: Why Experience Comes First [EP:213]
Oct 06, 2025Send us a text
Too many salon owners start with numbers such as rent prices or commission percentages when hiring and attracting talent. In this episode, Todd and Jen flip the script with a lesson inspired by Steve Jobs: start with the experience and then work backward.
Whether you run a commission salon or a booth or suite rental space, you’ll learn how to design an environment where stylists and renters feel valued, supported, and inspired—and why that approach keeps people around longer.
Episode Timestamps
[00:00] – Todd introduces the episod... Duration: 00:52:10Staff Retention Secrets: How to Keep Stylists for 5–10 Years [EP:212]
Sep 29, 2025Send us a text
In this episode, Todd and Jen tackle one of the biggest challenges salon owners face: staff retention.
Instead of relying on non-compete agreements or fear-based policies, they share practical, proven strategies for building a culture where stylists genuinely want to stay.
From career growth opportunities to education, mentorship, and financial transparency, you’ll hear exactly what’s worked at Hello Hair Co.—and how you can apply it in your own salon.
What you'll learn:
Retention starts with culture and leadership, not contractsDefine retention success... Duration: 00:46:36What Stylists Really Want to Ask Their Bosses (But Don’t) [EP:211]
Sep 22, 2025Send us a text
In this episode, Todd and Jen are joined by Hello Hair Co. stylists, Brooke and Tori, for a special Q&A session.
Instead of the usual format, the team flips the script—Brooke and Tori bring questions gathered from fellow stylists, salon groups, and their own experiences.
From dress codes and business cards to cancellation policies and side hustles.
An honest conversation, some strong opinions, and practical advice for salon owners and stylists navigating today’s industry.
Key Takeaways
Dress Codes & Professionalism: Why so... Duration: 01:12:51Retention vs. Acquisition: Why Your Salon Needs Both [EP:210]
Sep 15, 2025Send us a text
In this episode, Todd and Jen dive into the two pillars of salon growth: retention (keeping clients coming back) and acquisition (bringing in new ones).
Too many salon owners focus on just one—but long-term success requires mastering both.
You’ll hear practical strategies, client experience tips, and marketing insights drawn straight from the Hello Hair Co. playbook, including how to create loyalty, inspire referrals, and consistently attract new faces without burning out.
Key Takeaways
Retention and acquisition aren’t either/or — both are... Duration: 00:38:56The Truth About Booth and Suite Rental [EP:209]
Sep 08, 2025Send us a text
In this episode of the Hello Hair Pro Podcast, Todd and Jen tackle one of the most hot-button topics in the hair industry: booth and suite rental vs. commission salons.
They break down the hidden costs of going out on your own, the predatory marketing tactics some rental salon owners use, and why many stylists actually make less money renting than they would in a well-run commission salon.
You’ll also hear about Jen’s unique apprenticeship program, how demand and merit (not time) should drive pricing, and...
Duration: 00:40:13Why Salons Stop Growing [EP:208]
Sep 01, 2025Send us a text
In this episode of the Hello Hair Pro Podcast, Todd and Jen unpack the Evolution Trap — the danger salon and barbershop owners face when they stop evolving their business.
Complacency might feel comfortable, but in reality, it leads to shrinking profits, bored staff, and clients who notice when nothing changes.
Drawing from their own salon experience and mentoring work, Todd and Jen share practical strategies for staying adaptable, auditing systems, and keeping your business fresh — without overwhelming yourself or your team.
Key Takeaways:
If you’r... Duration: 00:34:16How to Fill Your Books Without Giving Discounts [EP:207]
Aug 25, 2025Send us a text
Are discounts really the best way to grow your salon? Spoiler: they’re not.
In this episode, Todd and Jen break down why discounting hurts your business long-term and share proven, real-world strategies to fill your books without ever lowering your prices.
From rebooking systems and referrals to solving client problems and improving your marketing, this conversation gives you practical steps to attract and retain loyal clients—while keeping your profits intact.
If you’ve ever felt pressured to run “new client specials” or endless deals, this episode wil...
Duration: 00:44:09How to Raise Your Salon Prices Without Losing Clients [EP:206]
Aug 18, 2025Send us a text
In this episode, Todd and Jen break down one of the most misunderstood topics in the salon business — price increases.
Forget the blanket $5 rule or the “just raise 3%” advice you’ve seen floating around. Those outdated approaches are costing salons profit, stressing out owners, and undervaluing high-ticket services.
What's covered:
Why flat-rate or micro-percentage increases don’t make sense for every service.The “technician-to-owner” gap and how it sabotages pricing decisions.Why public price increase announcements can hurt more than help.How to confidently raise prices without losing your best clien... Duration: 00:49:47Salon Success: Avoid Pitfalls, Find Mentors, and Set Non-Negotiables [EP:205]
Aug 11, 2025Send us a text
Owning a salon isn’t just about doing great hair—it’s about leading a team, solving problems, and staying steady when chaos strikes.
In this episode, Todd and Jen pull back the curtain on a whirlwind week of running Hello Hair Co.
From dealing with a busted dryer, a tough staffing decision, and a convincing scam attempt, to unpacking why so many salon owners fall into the “keep all the money” trap, this conversation is packed with hard-earned lessons.
They dive deep into:
Finding the right mento... Duration: 00:42:32How to Keep Your Salon Staff: What Our Stylists Said When We Asked Why They Stay [EP:204]
Aug 04, 2025Send us a text
What makes someone want to stay at your salon? This episode answers that question—straight from the people who matter most.
Todd and Jen read real, unfiltered responses from their team about why they choose to stay at Hello Hair Co.
These messages are full of honesty, emotion, and insights that speak to what stylists value in a work environment.
From mentorship and leadership to laughter and lizards (yes, really), this is an episode that gets to the heart of retention.
They also react to real...
Duration: 00:43:19How to Train and Grow Hair Stylists [EP:203]
Jul 28, 2025Send us a text
Hiring a stylist is hard. Retaining one is harder. Training them from scratch? That’s where most salon owners throw in the towel.
Todd and Jen believe that’s exactly where the opportunity lies.
In this episode, they break down their education funnel—the system they’ve built to train new hires (especially those straight out of cosmetology school) into fully booked, confident, high-performing stylists.
From blow-dry assessments to client-ready test-outs, you’ll hear exactly how they do it, how long it takes, and how it leads to stronger...
Duration: 00:52:19Salon Staff Retention, Episode Re-Do! [EP:202]
Jul 23, 2025Send us a text
Real Talk on Hiring, Culture, and Why People Stay.
After a technical hiccup on Monday’s episode (sorry if you caught the glitchy one!), Todd and Jen are back with a full redo—and it might be even better than the original.
This episode covers team retention, leadership, and how to build a salon culture that people don’t want to leave.
They cover everything from how to attract new talent straight out of school, why “luxury” means nothing if your client experience doesn’t back it up, a...
Duration: 00:41:54Staff Retention, Salon Culture, and Why Stylists Stay [EP:202]
Jul 21, 2025Send us a text
In this episode, Todd and Jen dive deep into one of the most common pain points salon owners and independent hair professionals face: retention—both of staff and renters.
Armed with decades of hands-on experience building a thriving salon culture at Hello Hair Pro, they share what works (and what doesn’t) when it comes to keeping great people around.
Candid takes on leadership, the myth of “luxury” branding, how to educate new talent out of school, and the power of clear systems.
Whether you run a comm...
Duration: 00:39:24How to Run a Successful Commission Salon in 2025 Pt 3 [EP:201]
Jul 14, 2025Send us a text
In this final episode of our commission salon business mini-series, Todd and Jen break down how their roles as salon owners have evolved over time—and what it really takes to build a sustainable commission-based business.
From systems and structure to trust, delegation, and team culture, this episode is packed with real-world insight and hard-won lessons. Whether you're just starting or scaling up, this is a must-listen.
🔹 Timestamps + Topics
[00:00] - Welcome back & what we covered in parts 1 and 2
[03:00] - Jen’s openi...
How to Run a Successful Commission Salon in 2025 Pt 2 [EP:200]
Jul 07, 2025Send us a text
In this milestone 200th episode, Todd and Jen continue their in-depth exploration of what it takes not only to build a successful commission salon but also to sustain one.
From emotional intelligence behind the chair to their refined hiring process, leadership growth, team retention strategies, and handling conflict like pros—this episode is loaded with actionable insights for salon owners and hair professionals alike.
🕒 Timestamps & Topics:
[00:00] – Opening Takes
[07:00] – Recap of Part 1 + This Week’s Focus: Culture & Hiring
[08:00] – Early Hiring M...
Duration: 00:32:42How to Run a Successful Commission Salon in 2025 Pt 1 [EP:199]
Jun 30, 2025Send us a text
Is running a commission salon even worth it anymore? Should you go solo, rent a suite, or bring it back to commission?
In this episode, Todd and Jen dig deep into what it actually takes to run a successful salon in 2025—from ditching discounts to building strong foundations, leading new generations of hair pros, and why most salon owners burn out.
You’ll hear why leadership is everything, how to market with intention, and how to avoid the trap of working harder instead of smarter.
This episode is ful...
Duration: 00:32:47Salon Brand Building: A Modern Approach [EP:198]
Jun 23, 2025Send us a text
In this episode of the Hello Hair Pro podcast, Jen and Todd dive into what it really takes to build a standout salon business in today’s industry.
They kick things off with a personal story about a salon owner's dress code and her grandmother's influence, which leads to a broader conversation about the role of professionalism and presentation in attracting the right clients and building trust.
Then, Todd shares a blueprint for treating your salon like a media company—from launching a podcast and building an email list to c...
Duration: 00:21:25Boss Myths & Rental Mistakes: Salon Success Tips That Work [EP:197]
Jun 16, 2025Send us a text
Is being the 'boss' really the freedom it's hyped up to be?
In this episode, Jen and Todd break down some of the biggest myths in the salon industry — from the glamorized idea of being your own boss to the realities of chair rental and independent work.
You'll hear:
Why summer is a strategic season for planning and promotionThe most common mistakes new stylists make when renting a boothThe truth behind titles like Master Stylist, Boss, or Owner, and why they can be misleadingWhy me... Duration: 00:39:43Insights for Hair Pros: Love, Business and More [EP:196]
Jun 09, 2025Send us a text
Do What You Love. Figure Out Who You Are & Do the Work
In this multi-topic episode, Jen and Todd share their thoughts on the importance of passion and self-discovery in both personal and business life.
Jen starts with a heartfelt story about a client who was moved to tears after Jen transformed her hair with extensions, reminding Jen why she loves her work.
Todd follows with a discussion on the significance of figuring out who you are and then putting in the work, emphasizing that copying others wo...
Duration: 00:35:37Overcoming Slumps: Refresh Your Career [EP:195]
Jun 02, 2025Send us a text
Feeling uninspired? Overwhelmed? Just going through the motions in your salon, studio, or behind the chair?
You're not alone—and you're not broken.
In this episode, Todd and Jen tackle what it really means to be in a professional slump, why it's more common than you think, and how to pull yourself out of it with simple, actionable strategies.
They cover everything from signs of burnout and creative stagnation to client overbooking and social media comparison traps.
Whether you’re a stylist, salon owner, or creativ...
Duration: 00:38:01Mastering Hospitality: Boost Retention & Clientele [EP:194]
May 26, 2025Send us a text
Leveraging Hospitality to Boost Your Salon Business
In this episode, Jen and Todd reflect on their past month's experiences and dive into the differences between hospitality and service within the hair industry.
They emphasize how leveraging honest hospitality can enhance client retention and attract new clients, ultimately growing your salon business.
They stress reading the room, making clients feel special, and creating emotional connections as key factors in delivering outstanding hospitality.
Furthermore, they underline the importance of leading by example and investing in you...
Duration: 00:35:25Level Up Your Salon: Tips for Success [EP:193]
May 19, 2025Send us a text
The Art of Preparedness in a Hair Salon
In this episode, Jen and Todd discuss how preparedness will set your business apart.
They touch on the importance of growth opportunities, freedom in the workplace, and the value of supportive mentorship.
The episode highlights how using technology and innovative practices can enhance both client and staff experiences.
They also share insights on the essential tasks like maintaining cleanliness, conducting real consultations, and the overall importance of creating a welcoming environment.
With real-life examples and prac...
Duration: 00:39:01Brooke Wrobel [EP:192]
May 12, 2025Send us a text
Finding Your Place in the Hair Industry with Brooke Wrobel
Todd is joined by Brooke Wrobel, one of the hair pros at Hello Hair.
Brooke shares her journey into the hair industry, from her decision to skip college and attend hair school at Empire in Hookset, New Hampshire, to her experiences behind the chair.
They discuss various topics, including the challenges of transitioning from school to professional work, the importance of consultations, and Hello Hair's supportive culture.
Brooke also shares her favorite types of...
Duration: 00:43:19Self-Awareness [EP:191]
May 05, 2025Send us a text
Self-Awareness: The Key to Personal and Professional Growth
In this solo episode, Todd explores the critical topic of self-awareness and its impact on both personal and professional life.
Todd opens with a light-hearted take on family bonding over NBA basketball, underscoring the importance of real-life connections in an increasingly digital world.
He discusses the influence of ego, social media pressures, and living in echo chambers on one’s ability to self-assess accurately.
Todd also shares personal anecdotes from the hair industry and his expe...
Duration: 00:32:39Studying CEOs [EP:190]
Apr 28, 2025Send us a text
Transformative Leadership Insights: Lessons from Starbucks and Chili's CEOs
In this episode, hosts Jen and Todd kick off their discussion with engaging opening takes on the importance of self-care and effective leadership qualities.
Jen discusses her career in the hair industry and the crucial role of self-care in achieving longevity in the profession.
Todd shares a surprising statistic about American-made clothing and suggests that great leaders inspire those around them.
The hosts delve into lessons from the CEOs of Starbucks and Chili's, highlighting ho...
Duration: 00:36:52Bad Advice from Beauty Schools [EP:189]
Apr 21, 2025Send us a text
Navigating the Beauty Industry: Debunking Myths and Bad Advice from Schools
In this episode, Jen and Todd discuss the misinformation and bad advice being spread by cosmetology schools, particularly regarding business models in the beauty industry.
They share personal anecdotes about leadership and client care, emphasizing the importance of understanding one's clients and providing exceptional service.
Jen also highlights the importance of proper nutrition for optimal performance.
The conversation then shifts to the pitfalls of booth rental versus commission salons, the unrealistic expectations se...
Duration: 00:32:12Navigating Tariffs in the Salon Industry [EP:188]
Apr 14, 2025Send us a text
Overcoming Business Challenges: Strategies, Tariffs, and Optimism
In this episode of the Hello Hair Pro podcast, Jen and Todd discuss the fears and concerns surrounding tariffs and other business obstacles.
They emphasize the importance of proactive business strategies over reactive panic.
Key points include the significance of proper preparation for "perceived" slow times, the critical role of understanding costs, and methods to diversify suppliers and enhance customer experience.
Both hosts also share personal insights on maintaining motivation through difficult times and stress the val...
Duration: 00:27:33Salon Success: Retaining Staff and Clients [EP:187]
Apr 07, 2025Send us a text
Addressing Salon Challenges: Why You Might Be Losing Staff, Renters, and Clients
In this episode, Jen and Todd delve into the pressing issues that might be causing salons to lose staff, renters, and clients.
They analyze the root causes from three distinctive angles: staffing issues in commission salons, booth renter challenges, and client retention problems.
This episode covers everything from the impact of poor leadership and lack of growth opportunities to the growing expectation of marketing support for renters and the importance of delivering a hi...
Duration: 00:42:40Hello Hair Pro Educators & Creating Opportunities [EP:186]
Mar 31, 2025Send us a text
Hello Hair Pro brings on its first two educators!
In this episode, Jen and Todd talk about promoting two of their hair pros to educate for their company.
Public classes for in-person education will be announced soon.
The two highlight the importance of creating opportunities for employee growth.
They end the episode with some thoughts on recent social media and online posts.
Links and Stuff:
Our Newsletter
Mentoring Inquiries
Find...
Building a Thriving Salon: Strategies and Tips [EP:185]
Mar 24, 2025Send us a text
Building a Culture of Excellence: In-House Education and Innovation at Hello Hair Co.
In this episode, Jen and Todd discuss the importance of continual education and innovation in their salon, Hello Hair Co.
The conversation turns to strategies to keep their staff engaged and their services top-notch.
They discuss the detailed planning and execution of their educational programs, including classes on blow-drying, hair extensions, and updos.
They highlight the value of including staff in decision-making and leadership roles to foster a strong team culture.
Ad...
Duration: 00:35:19Business, Hair, and The Power of Hospitality [EP:184]
Mar 17, 2025Send us a text
Navigating Challenges: Hospitality Insights and Salon Leadership
In this episode, Jen and Todd discuss their experiences and insights on hospitality and service quality, drawing from personal stories about recent restaurant and hotel visits.
They emphasize the importance of client service in salons, comparing it to the hospitality industry to highlight what makes businesses successful.
They also challenge the notion that salon owners must be hairstylists, advocating for effective business management and leadership.
The conversation delves into the business's roles and responsibilities, providing valuable advice for sal...
Duration: 00:38:38Overcoming Salon Challenges [EP:183]
Mar 10, 2025Send us a text
Navigating Salon Ownership: Tackling Staff Issues, Price Setting, and Maintaining Professionalism
In this episode, Jen and Todd dive into various topics for salon owners and hair professionals.
The hosts discuss building a fully staffed salon, setting appropriate service prices regardless of location, and the importance of systems in a business.
The episode also covers handling staff disagreements professionally, the false economy of offering heavy discounts to new clients, and more.
Jen and Todd emphasize the importance of focusing on client experience, maintaining professionalism, and methodically gr...
Duration: 00:42:30Answering Some Industry Questions [EP:182]
Mar 03, 2025Send us a text
Solo Episode (I'm alone!): Answering Some Common Salon Business Questions
In this episode, Todd addresses various topics related to running a salon business.
Todd reacts to some common questions from social media posts.
Topics covered include the elusive 'best salon software,' hitting a million-dollar revenue mark, the reality of fully staffed salons, misconceptions about booth renting, and thoughts on implementing membership models.
Todd offers blunt but insightful advice from personal experience to help salon owners navigate their business challenges effectively.
00:00 Introduction and Ep...
Is Being "Independant" a Flex in 2025? [EP:181]
Feb 24, 2025Send us a text
Profit Margin vs. Revenue: Why a Million Dollars Doesn’t Make You a Millionaire
In this episode, Jen and Todd discuss why profit margin is more crucial than revenue in determining business success.
They emphasize the misconceptions surrounding hitting a million dollars in sales and explain why a high revenue does not equate to high profits.
They also delve into the importance of setting realistic business goals, focusing on profit optimization, and the challenges independent stylists and commission-based salons face.
The episode also highlights the impor...
Duration: 00:36:20Accelerate Career Growth, Speeding Up Success [EP:180]
Feb 17, 2025Send us a text
Accelerate Your Growth: Speed, Systems, and Smart Strategies
In this episode, Jen and Todd discuss actionable strategies to accelerate your progress in business ownership and personal career growth.
They emphasize the importance of speed, mentorship, taking risks, and creating effective systems.
Tips for business owners include investing in mentorship, efficient systems, and good education.
Employees are advised to practice new skills immediately, organize their workflow, and invest in quality tools.
Jen and Todd also highlight the significance of building a network of like-minded prof...
Duration: 00:43:23Elevating Staff: A Key to Success [EP:179]
Feb 10, 2025Send us a text
Navigating Business Challenges and Embracing Education
In this episode, Jen and Todd discuss various topics, including handling snowstorms in New England, the importance of communication and patience in business, and the strategy of empowering staff to handle challenges.
They also delve into how to create a scalable business, the benefits of education and leadership development within their salon, and the necessity of learning and adapting.
By focusing on individual strengths and team collaboration, they aim to build a sustainable business model that operates efficiently even in their ab...
Duration: 00:29:28Effective One-on-One Meetings Follow Up [EP:178]
Feb 03, 2025Send us a text
Maximizing Workplace Efficiency & Emotional Intelligence Through Effective Meetings
In this episode, Todd and Jen discuss a follow-up to their recent meetings, detailing the successes and areas for improvement in their salon's operations.
They share insights on maintaining workplace cleanliness, addressing staff concerns, and the importance of coming from a place of helping others.
Todd and Jen emphasize the value of regular, productive meetings with structured questions to evaluate and enhance team performance.
They highlight the significance of understanding and embodying the company's mission, vi...
Duration: 00:31:01Avoid Wasting Time: Effective One-on-One Meetings [EP:177]
Jan 27, 2025Send us a text
Effective One-on-One (and Two-on-One Meetings): Tips and Strategies
In this episode, Jen and Todd discuss the importance and strategies of conducting effective one-on-one and two-on-one meetings with staff.
They share insights on preparing for meetings, setting the right tone, focusing on core values and goals, and maintaining open communication with employees.
The conversation also touches upon addressing constructive criticism with empathy, using metrics and KPIs for evaluations, and the essential role of leadership in fostering a positive work environment.
Jen and Todd provide pra...
What Cosmetology School Won't Teach You [EP:176]
Jan 20, 2025Send us a text
Resilience, Breaks, and Business Lessons for Salon Owners
In this episode, Jen and Todd discuss the importance of resilience and taking breaks in the face of life's challenges.
Jen shares her recent hiatus and the need to prioritize personal well-being.
They also delve into business strategies, prioritizing client service over awards and accolades.
The episode addresses criticisms of cosmetology schools and emphasizes personal accountability in business education.
Jen and Todd provide insights into genuine client engagement and highlight the value of learning from vari...
Resilience in Chaotic Times [EP:175]
Jan 13, 2025Send us a text
Rolling with the Punches: Navigating Life's Unexpected Challenges
In this solo episode, Todd discusses the importance of adaptability and resilience in life and business.
He shares personal experiences of dealing with unexpected family emergencies and how these situations affect his recording schedule.
Todd emphasizes the value of staying calm, the power of mentorship, and the necessity of having a supportive team.
He also talks about the practice of taking a pause before reacting to negative feedback and the significance of having a network of reliable pro...
Setting Up Your Business for the New Year Pt.2 [EP:174]
Jan 06, 2025Send us a text
Navigating Curveballs & Planning Your New Year, Part 2
In this solo episode, kicking off the first podcast of 2025, Todd discusses the importance of flexibility and preparation in personal and business life.
He shares personal anecdotes about unexpected challenges, such as dealing with a power outage and technical issues while traveling, to emphasize the need to adapt to surprises.
Todd then focuses on essential new-year planning strategies, covering team dynamics, marketing, financial planning, and personal growth.
He underscores the significance of having a robust emergency plan, setting rea...
Setting Up Your Business for the New Year Pt.1 [EP:173]
Dec 30, 2024Send us a text
Planning for Success: Reflecting on Setting New Business Goals
In this episode, Jen and Todd welcome listeners back after the holidays and explore the importance of business reflection and planning for the new year.
Key topics include setting SMART goals, partnering with the right accountant, and refining client experiences both in-salon and online.
Jen and Todd also stress the value of simplifying service menus and the benefits of planning for the year ahead to capitalize on business growth opportunities.
Tune in for essential t...
A Quick Update [EP:172]
Dec 23, 2024Send us a text
Quick Year-End Reflection and Goal Setting for 2025
First, thank you to all of the listeners out there! It's been a great year.
In this solo episode, Todd reflects on the growth of the podcast and encourages listeners to take some time for year-end reflection and goal setting.
With a short exercise that includes recognizing wins, identifying challenges, and focusing on kicking off January, we set the stage for a successful 2025.
Jen will be back next week for part one of an in-depth two-part episode on s...
Christmas Countdown: Self-Care & Staff Ideas [EP:171]
Dec 16, 2024Send us a text
Preparing for the Holidays: Staff Parties, Self-Care, and Business Insights
Jen and Todd dive into topics to prepare for the holidays.
They emphasize the importance of self-care during the busy season, discussing topics such as hydration and rest for their salon staff.
They share insights on managing slower business periods and planning for future growth.
The team also outlines their salon’s fun holiday plans, including a catered party, Secret Santa, and personalized gifts for their staff.
They stress the value of maintaining a cons...
Branding Beyond the Hair [EP:170]
Dec 09, 2024Send us a text
Building Strong Client Relationships in the Service Industry
Sign up for the "321 Pro Push! Newsletter"
In this episode, Jen and Todd discuss the importance of focusing on client needs rather than self-promotion in the service industry.
They reflect on personal experiences and emphasize the significance of providing a memorable client experience.
They discuss the impact of holiday marketing pressures and ineffective booking strategies.
The conversation transitions into the value of branding and client relationships, sharing anecdotes to illustrate their points.
...
Christian Gaytan [EP:169]
Dec 02, 2024Send us a text
Navigating the World of Haircutting Education with Christian Gaytan
In this episode, join hosts Jen and Todd as they catch up with special guest Christian Gaytan, a seasoned hair professional and educator.
Christian shares his journey from discovering his passion for haircutting to becoming an independent educator.
Listeners will gain insights into the importance of simplifying education, the challenges of going independent, and how to maintain tunnel vision for success.
With stories from behind the chair and tips for aspiring educators, this conversation...
Salon Staff & Leadership Problems [EP:168]
Nov 25, 2024Send us a text
Overcoming Leadership Challenges in Salons: Insights and Strategies
3-2-1 Pro Push Newsletter!
Powered by Hello Hair
In this episode, Jen and Todd navigate common leadership challenges salon owners face.
They discuss handling resistance to change, the importance of clear communication, establishing systems, and effective training.
Jen shares a recent experience where a new salon owner struggled with implementing new systems due to a lack of leadership and clarity.
The conversation emphasizes the need for strong fou...
End the Salon Slump [EP:167]
Nov 18, 2024Send us a text
Business Growth Strategies: Avoid Discounts and Focus on Value
Jen and Todd discuss common complaints about slow business periods and share strategies for maintaining and growing your salon business.
They discuss personal experiences and emphasize the importance of consistent efforts like SEO, online booking, and expanding staff.
They caution against discounts and suggest leveraging current clientele for growth.
Practical tips include maintaining a strong online presence and delivering the best experience possible.
Todd also highlights the benefits of joining his newsletter...
Hiring Mistakes We've Made [EP:166]
Nov 11, 2024Send us a text
Navigating Hiring Mistakes: Keys to Building Your Dream Team
In Episode 166, Jen and Todd tackle hiring mistakes in the salon business.
They discuss common hiring errors they've made and observed over the years, emphasizing the importance of finding the right fit for the business's long-term success.
They delve into the pitfalls of hiring just anyone due to market demand, the need to align hires with the business's core values, and the dangers of allowing toxic employees to linger.
They share insights on making thoughtful and str...
Holiday Survival for Salons [EP:165]
Nov 04, 2024Send us a text
Holiday Prep and Team Support Tips: Business Insights from Jen and Todd
In this episode, Jen and Todd discuss the importance of planning and preparation as the holiday season approaches.
They share insights about managing inventory, working with a reliable support team, maximizing business performance, and managing personal health to stay efficient.
Jen emphasizes ordering extra supplies to avoid disruptions, while Todd advises on efficient social media and marketing strategies.
They also highlight the significance of having a solid financial plan and providing a secure wor...
Ashley Enciso [EP:164]
Oct 28, 2024Send us a text
Ashley’s Journey: Leadership, Resilience, and Thriving in the Beauty Industry
In this episode, we chat with Ashley Enciso and discover her journey as a salon owner and hairstylist, sharing the highs and lows she's navigated in the beauty industry.
From handling unexpected crises to building a resilient and supportive work environment, we discuss the importance of leadership and problem-solving under pressure.
Ashley reflects on her early challenges, from renting a chair fresh out of school to finding the right fit in different salons and th...
Leading Modern Hair Pros [EP:163]
Oct 21, 2024Send us a text
Leadership and Modern Strategies in Salon Management
In this episode, Jen and Todd explore the multifaceted challenges and strategies in the salon industry.
They begin by discussing the personal and emotional aspects of parenting related to a sixth-grade trip and transition into the importance of leadership and personalized education in professional settings.
There's an emphasis on providing flexible schedules and maintaining work-life balance, particularly during the holiday season.
They delve into the role of technology in enhancing salon operations, including software to improve efficiency and eco...
Productive Hair Education [EP:162]
Oct 14, 2024Send us a text
Navigating the Chaos: Renovations, Education, and Personal Growth
In this episode, Jen and Todd navigate the chaos of home renovations while focusing on personal and professional growth.
They discuss the importance of patience and adaptability as they live on one floor with their family and dog due to an in-progress flooring project.
Transitioning to education, they recount their recent experience attending and assisting a cutting class with DJ Muldoon, highlighting the value of quality over popularity in educational courses.
The conversation delves into the significance of...
Building a Winning Culture [EP:161]
Oct 07, 2024Send us a text
Navigating Business Highs and Lows: Lessons in Leadership and Growth
In this episode, Jen and Todd delve into the complexities of managing a business, emphasizing the importance of embracing both the highs and lows.
They discuss the significance of starting conversations without overthinking potential outcomes and advocating for proactive dialogue in all aspects of life.
They share insights into leadership by example, particularly in cultivating a positive work environment and guiding young professionals.
The duo highlights their experiences in running a salon, focusing on team dyn...
Mastering Missed Opportunities [EP:160]
Sep 30, 2024Send us a text
Overlooked Opportunities and Building Skills in a Salon Environment
In this episode, Jen and Todd discuss their experiences from a recent Friday recording, where they explore the importance of identifying and capitalizing on overlooked opportunities within the salon industry.
They share stories about missed opportunities, such as how a staff member named Gianna was given the chance to lead a hair extension class, leading to a sense of pride and accomplishment.
They emphasize the significance of a positive mindset, mentorship, and delegation in fostering a supportive team en...
Marie Kieffer [EP:159]
Sep 23, 2024Send us a text
Empowering Community through Service and Connection: Insights with Marie Kieffer
In this episode, Jen and Todd sit down with Marie Kieffer to discuss their experiences in the hair industry.
The conversation flows from light-hearted introductions to more profound topics. Marie shares her inspiring journey from opening a successful salon to becoming an educator.
Jen and Marie emphasize maintaining high standards while fostering team improvement and discuss the crucial role of connection and effective communication in building trust within the community.
They navigate topics like accountability, car...
Expert Tips on Client Acquisition [EP:158]
Sep 16, 2024Send us a text
Mastering Client Acquisition and Business Growth Strategies
In this episode, Jen and Todd delve into the critical topic of client acquisition and understanding what it truly means to need more clients.
With a light-hearted recount of a weekend bouncy house mishap, they transition into practical advice for business owners looking to attract and retain clients.
Key discussions include the significance of correctly pricing services, building a client avatar, leveraging social media and reviews, and the power of local collaboration and community support.
They...
Bad Reviews & Business Challenges [EP:157]
Sep 09, 2024Send us a text
The Battles of Business: Negative Reviews and Entrepreneurial Struggles
In Episode 157, Jen and Todd discuss handling negative reviews and share their experiences with a particularly challenging one-star review.
They discuss the common misconception that being great at a skill, like hairstyling, automatically translates to business success.
Jen reflects on parenting milestones and mentorship, while Todd emphasizes the importance of communication and dealing with both clients and business partners.
Together, they offer practical advice for aspiring business owners, highlighting the need for constant adaption, robust systems, and...
End-of-Year Strategies Unveiled [EP:156]
Sep 02, 2024Send us a text
Get Ready for the Rest of 2024: Planning, Marketing, and Preparing for the Holidays
In this episode, Jen and Todd discuss preparing for the remainder of 2024, focusing on business planning, holiday readiness, and marketing strategies.
They highlight the importance of understanding your yearly goals, leveraging pre-booking, maximizing retail opportunities, and effectively using social media to target client needs.
Additionally, they emphasize the necessity of self-care and the value of proper scheduling to avoid burnout during the holiday season.
Jen and Todd share practical tips and personal...
Pricing Thoughts [EP:155]
Aug 26, 2024Send us a text
Navigating Pricing Structures & Business Strategies in the Salon Industry
In this episode, Jen and Todd celebrate their podcast's upcoming third anniversary while discussing various aspects of running a successful salon business.
They reflect on maintaining consistent content, adapting to life changes, and share insights into different pricing models, including a la carte, hourly, and hybrid structures.
They also touch upon the importance of understanding costs, avoiding social media pitfalls, and preparing for the future.
A special shout-out goes to Tracy from Kentucky for her feedback.
...
How We Retain Staff [EP:154]
Aug 19, 2024Send us a text
Building a Positive Salon Culture: Insights from the Hello Hair Co Team
In this episode, Jen and Todd tackle a fan mail question about the challenges of retaining stylists in their salon.
They delve into the importance of maintaining a supportive workplace environment, emphasizing respect, continuous education, and personal connections.
They discuss their strategies for fostering growth, treating staff with dignity, and providing clear career pathways.
The episode concludes with heartfelt testimonials from their team, showcasing the positive impact of their leadership and the unique cul...
Rental? Commission? [EP:153]
Aug 12, 2024Send us a text
Workflows in the Hair Industry: Renting & Commission
In this episode, Jen and Todd discuss the differences between renting and commission structures within the hair industry.
They explore the misconceptions, challenges, and potential benefits of each model, emphasizing the importance of understanding one's own goals and values.
They share personal experiences and anecdotes, including perspectives on a recent whale-watching trip and the family's engagement with the Olympics, to illustrate the broader point of finding what truly matters.
They also offer insights and advice for new professionals e...
Let's Talk Clientele [EP:152]
Aug 05, 2024Send us a text
Building and Retaining a Strong Clientele in the Hair Industry
In this episode, Jen and Todd discuss the importance of continually acquiring new clients in the hair industry.
They debate the notion of closing books and highlight the pitfalls of such strategies both in hairstyling and other industries, using Todd's experience at a restaurant as an example.
Jen and Todd emphasize the need to offer a reliable client experience, make use of SEO and Google Ads, and keep social media presence updated.
They also explore the...
Walking the Walk [EP:151]
Jul 29, 2024Send us a text
Building 'Hello': Core Values, Client Experience, and Staff Culture
In this episode, Jen and Todd discuss the unique aspects of their salon, 'Hello Hair Co.', and what sets it apart.
They touch on their initial planning stages, emphasizing the importance of creating a fun and engaging workspace, and detail their core values—integrity, customer service, and staff support.
They illustrate how these values manifest in their daily operations, from client interactions to staff relations, through personal anecdotes.
Jen and Todd also highlight the importance of tr...
Be Yourself [EP:150]
Jul 22, 2024Send us a text
The Power of Being Yourself and Staying True in the Salon Industry
In this episode, Jen and Todd share a heartfelt encounter with a listener named Ashley, who was inspired by their podcast to start her own business.
The discussion then delves into the importance of being true to oneself, avoiding industry trends just to fit in, and staying focused on personal and business core values.
They emphasize the significance of hands-on experience, trying new tools and techniques, and understanding the 'why' behind actions.
<...
Overconfidence [EP:149]
Jul 15, 2024Send us a text
Understanding the Dunning-Kruger Effect in the Hair Industry
In this episode, Jen and Todd delve into the Dunning-Kruger Effect, a cognitive bias where people with limited knowledge overestimate their abilities.
They discuss how this phenomenon manifests in the hair industry, from new graduates to seasoned professionals, and relate their own experiences in their salon.
They talk about the signs of false confidence, the reality check often needed for true growth, and the importance of mentorship and continuous learning.
Jen highlights cases from their industry where in...
Business Ups & Downs [EP:148]
Jul 08, 2024Send us a text
Navigating the Highs and Lows of Business Entrepreneurship: Insights from Jen and Todd
In this episode, Jen and Todd dive deep into the rollercoaster journey of business entrepreneurship, sharing relatable personal experiences from starting and managing their salon, Hello.
They discuss the struggles of finding the right space, the impact of COVID-19, and the intricacies of managing people and implementing systems.
On the positive side, they highlight the importance of community involvement, the benefits of having a structured pricing system, and the rewarding aspects of building and le...
Starting a Podcast [EP:147]
Jul 01, 2024Send us a text
Podcasting Insights: From Setup to Consistent Content
Join Jen and Todd as they discuss their journey through the challenges of podcasting, including their gear upgrades and the importance of sound quality.
They share their personal experiences of starting with minimal equipment and evolving over nearly three years to consistently produce quality content.
Highlighting the value of staying dedicated and consistent, they also touch on the impact their podcast has had on listeners, even those outside their primary industry.
This episode offers insights, tips, and relatable...
Podcasting Tips & Some Biz Questions [EP:146]
Jun 24, 2024Send us a text
Navigating the Podcasting Journey: Our Tips and Tricks
In this episode, Todd shares a funny recent haircut decision and celebrates receiving the first fan mail, which sparks a discussion about starting a podcast.
Todd and Jen share various tips and tricks for new podcasters, including the importance of figuring out the show’s structure and core values, the technical setup, and editing tools like Descript.
They also delve into some questions they've read online, offering advice on avoiding color waste in salons and the best practices for hiri...
Business & Career Maintenance [EP:145]
Jun 17, 2024Send us a text
Avoiding Complacency: Essential Maintenance for Business Success
In this episode of the Hello Hair Pro Podcast, Jen and Todd discuss the critical importance of continual progress and maintenance in various business aspects to avoid complacency and stagnation.
They provide practical advice on assessing your business's needs, such as maintaining equipment, regularly updating pricing, utilizing technology and software, managing employee relationships, client experience, inventory, financials, marketing, legal compliance, facility management, customer relationships, and staying current with industry trends.
They also emphasize the necessity of evaluating and updating these el...
Mastering Your Mental Bandwidth [EP:144]
Jun 10, 2024Send us a text
Maximizing Business Bandwidth and Avoiding Copycat Mentality
In this episode of the Hello Hair Pro podcast, Jen and Todd discuss the critical topics of managing bandwidth and relinquishing low-impact tasks to grow your salon or business effectively.
They emphasize the importance of focusing on higher-level tasks such as strategic planning and marketing and highlight the detrimental effects of falling into the 'monkey see, monkey do' mentality.
They also discuss the value of creativity, consistency, and proper financial oversight, sharing personal anecdotes and professional insights.
This eng...
Lessons from the Trenches [EP:143]
Jun 03, 2024Send us a text
Key Lessons in Salon Management: Celebrating Four Years of Hello Hair
In this episode of the Hello Hair Pro Podcast, Jen and Todd discuss vital lessons learned over four years of running their salon.
Key topics include the challenges and strategies of hiring and firing, the importance of constant hiring and building a waitlist, the significance of innovation and adapting to the needs of new generations, and the impact of SEO and Google reviews on business growth.
They emphasize the need for fun, engagement, and rewards in mot...
Hello Apprentices & The Busy Season [EP:142]
May 27, 2024Send us a text
Navigating Apprenticeships and Maximizing Busy Times at the Salon
In this episode, we discuss the complexities of managing apprenticeships and preparing for busy periods at our salon and barbershop, Hello!
We discuss Jen's apprentice's current status, detailing her progress through her 3,000-hour requirement, and the structure and uniqueness of our apprenticeship program.
We also share experiences from previous apprenticeships and emphasize the importance of having a strong educational system to ensure the success of apprentices, both for the individuals and the business.
Additionally, they provide ins...
Education, Expectations & Difficult Clients [EP:141]
May 20, 2024Send us a text
Navigating Education, Prom Season, and Handling Difficult Clients
In this episode, we discuss a variety of topics, including Buzzsprout's new communication feature, 'fan mail,' the importance of micro-education in the hair industry, and the benefits of one-on-one or small group classes.
We also share a story about a successful one-on-one class that led to significant growth for the stylist.
The episode takes a turn into prom season challenges, emphasizing the impact of social media on client expectations and the critical role of thorough consultations.
Fin...
Creative Collab & Pricing Services [EP:140]
May 12, 2024Send us a text
Collaboration in Education and Pricing Strategies in the Beauty Industry
This episode features a casual conversation with us about a successful class by Jen in collaboration with a friend, Sam, and then we dive into the intricacies of pricing services in the beauty industry.
We delve into the class details, emphasizing the importance of bringing fresh perspectives to teaching and the positive feedback received.
The conversation then shifts to discussing pricing strategies for salon services, debunking myths around setting rates based on competitor prices or fear of lo...
Salon Staffing in 2024 [EP:139]
May 06, 2024Send us a text
Mastering Salon Staffing: Strategies for Success
In this episode, we discuss the common staffing challenges salon owners face and offer practical solutions to overcome them.
We explore why many salon owners struggle to find and retain staff, emphasizing the importance of proactive, continuous recruiting and adapting to the changing demands of the workforce.
We also discuss the benefits of building relationships with potential employees, the significance of adjusting management strategies to match the expectations of newer generations and share our own successes in creating a flexible, respectful, an...
Thoughts on Tipping [EP:138]
Apr 29, 2024Send us a text
Tipping in the Service Industry
In this podcast episode, we discuss the nuanced topic of tipping within the service industry, specifically from the perspective of salons.
The conversation covers personal experiences and revelations about tipping culture, the importance of valuing the services provided over the tips received, and how professionals in the industry should navigate tipping expectations.
We emphasize that service charges should be the primary source of income, with tips serving as a bonus and a sign of appreciation from clients.
We also touch on...
Crafting a Clientele [EP:137]
Apr 22, 2024Send us a text
Maximizing Client Retention and Building a Lasting Clientele
This podcast episode focuses on the importance of building a strong clientele in the service industry, particularly targeting professionals like hairstylists.
We analyze podcast statistics to understand popular topics among our audience, finding that episodes on raising prices, marketing strategies, and building a clientele are the most popular.
We emphasize the significance of focusing on and valuing existing clients rather than solely concentrating on acquiring new ones.
The discussion further covers practical advice on enhancing customer service, su...
Resilience, Relationships, and Retention [EP:136]
Apr 15, 2024Send us a text
Enhancing Customer Experience in Salons and Beyond
In this episode, Jen and Todd discuss the importance of creating an amazing and consistent customer experience, drawing parallels between the restaurant industry and salons.
They share personal anecdotes to illustrate how unexpected challenges, like gridlock during a family trip, can offer insights into business and life, emphasizing the value of adaptability and positive reactions in uncertain situations.
The conversation then shifts to the significance of focusing on training, culture, and systems rather than just aesthetics or amenities in business...
Accountability [EP:135]
Apr 08, 2024Send us a text
Mindset & Accountability
In this solo episode, Todd discusses his excitement about experiencing a total solar eclipse from northern New Hampshire.
The episode's main focus revolves around the common reasons for failure or stagnation in career growth, emphasizing the importance of mindset and accountability.
Todd argues that blaming external factors without taking personal responsibility hinders progress. To combat this, he recommends developing a clear strategy and plan to achieve career goals, using the example of expanding clientele by the end of 2024.
Strategies include increasing social media pr...
Fear [EP:134]
Apr 01, 2024Send us a text
Navigating Business Decisions Without Fear
In this episode, a solo Todd discusses the pitfalls of operating a business from a place of fear, specifically in the context of salon ownership.
The episode centers around making decisions based on fear, such as retaining problematic employees due to their high sales numbers and the negative long-term impacts of such choices on staff morale and client retention.
Todd stresses the importance of leadership and making informed decisions that align with one's values and principles rather than reactive moves driven by fe...
Get Unstuck in Your Career! [EP:133]
Mar 25, 2024Send us a text
Overcoming Feeling Stuck in Your Business and Career
This episode discusses strategies for hair professionals and business owners who feel stuck in their careers or business progress.
We discuss building clientele and increasing business engagement through digital marketing and consistent professional practices.
The chat emphasizes the importance of setting a vision, maintaining consistency in social media posting, engaging in professional development, and the power of blogging for an online presence.
Furthermore, it highlights the need for mentorship, accountability, and seeking professional advice to foster growth bot...
Fundamentals [EP:132]
Mar 18, 2024Send us a text
Mastering Fundamentals: A Path to Success
In episode 132, we discuss the importance of mastering the fundamentals for new and seasoned professionals.
We chat about the gaps in practical skills among recent graduates; we emphasize the role of mentors in identifying and addressing areas for improvement.
Through anecdotes and experiences, we advocate for focusing on basic skills like correct tool handling and foundational techniques to build a strong career in hairdressing.
The conversation also covers the value of professional development, the pitfalls of rushing to raise pri...
Navigating the Salon Industry [EP:131]
Mar 11, 2024Send us a text
Navigating Salon Culture and Empowerment
This episode delves into various aspects of working in the hairstyling industry, focusing on the comparison between commission-based and rental salon setups and the challenges faced by employees in navigating salon culture.
We discuss a message received from a former employee expressing gratitude for a positive working environment, contrasting it with experiences in less favorable salons.
The conversation covers the importance of recognizing bad business practices and the power employees have in choosing to stay or seek better opportunities.
The epi...
Thoughts on Hiring & Client Retention [EP:130]
Mar 04, 2024Send us a text
Staffing and Client Retention in Salons
This week, our conversation covers proactive approaches to hiring, such as participating in career days at local schools and implementing an individualized training process for new hires to assess their strengths and weaknesses.
Hiring and firing to maintain a quality team is emphasized, alongside strategies for breaking bad habits and improving consultations to enhance client retention.
The discussion also touches on adjusting hiring based on the salon's current needs, the significance of creating a welcoming atmosphere, and the impact of coworker beh...
Our Start Up Story [EP:129]
Feb 26, 2024Send us a text
The Journey of Building 'Hello Hair' Salon
This week we recount the experience of starting and designing our salon, 'Hello Hair'.
During the building process, we frequently reference our foundations and values to guide our choices on aesthetic elements and interior design.
Although we were challenged to launch the business during the COVID-19 pandemic, we enforced strict sanitation protocols to ensure the safety of their staff and clients.
This conversation provides insights into not just creating a business from scratch but also imbuing meaning and i...
Outlining Our Salon's 2024 Direction [EP:128]
Feb 19, 2024Send us a text
Planning, Business Goals, and Core Values for 2024
In this episode, we discuss the direction of our salon business for 2024.
We cover business goals, planning for the year ahead, reassessing their core values, and looking at past growth to project for the future.
We discuss our commitment to staff and customer service, approaching our business from a fresh perspective, and finding new ways to create a strong team culture.
We also discuss the importance of education for our staff and maintaining strong community links to give bac...
Family & Business [EP:127]
Feb 12, 2024Send us a text
Balancing Business, Family, and Personal Growth
In this episode, we share our work-life balance experiences, particularly how we manage our salon business, familial responsibilities, and personal growth.
Jen shares the high impact of a recent workshop and her journey to Australia for professional development.
We discuss the importance of taking breaks for personal replenishment.
We also share our perspectives on software tools and organizational methods that facilitate smooth business operations, including different types of calendars, shared to-do lists, booking software, and collaborative tools like Slack for...
Behind the Scenes with Todd [EP:126]
Feb 05, 2024Send us a text
Monday Matters: A Peek Behind the Scenes
Todd shares that his co-host, Jen, cannot join him for this podcast episode due to travel and personal commitments, explaining why he decided to give her rest and not record over the weekend for this week.
He discusses the topic of perfectionism, stating that the episode won't be as perfect as planned, but he considers it's still important to record, publish, and create content.
He goes into detail about the concept of overcoming perfectionism based on his experiences from his gy...
Jen's Australian Training Adventure [EP:125]
Jan 29, 2024Send us a text
Training with Evo: Reflections and Outcomes
In the podcast, Jen shares her experience attending training with Evo, a hair product brand.
She was invited to train with Evo in South Australia and discusses her initial apprehension due to family and business commitments.
Throughout the training, Jen learns new techniques, meets the company's founder and other industry professionals, and previews Evo's upcoming product lineup, including new shades in the demi-line, Staino colors, and scalp care treatments.
We end the discussion by reflecting on the personal and pro...