TalkLP

TalkLPNews Host Amber Bradley chats with Craig Greenberg, Chief Commercial Officer at Gatekeeper Systems, about Gatekeeper System’s mix of classic theft-prevention tech and next-gen facial recognition. With FaceFirst integration, retailers can spot repeat offenders, track movements, and build solid cases, all while keeping employees and shoppers safe. Bonus: Craig shares a wild ROI story where face matching busted fake slip-and-fall claims. Who knew face matching could provide this level of ROI?

TalkLPnews Host Amber Bradley sits down with Dave Thompson, President of Wicklander-Zulawski, about Malcolm Gladwell’s book, Talking to Strangers, and why we, as interrogators, sometimes read guilt on the innocent. Gladwell certainly takes issue with lots of interrogation techniques and Dave provides his expert opinion that helps clarify what retail loss prevention professionals need to know.  (NEED to know to ensure the odds of a false confession are low)Do you know what confirmation bias is? Or mis-classification?  

If you don’t – you should.  Be better.  (and sign up for a WZ seminar ASAP – do that here).

TalkLP Podcast host Amber Bradley grabs some time with John Clark, Executive Director, of the Coalition of Law Enforcement and Retail (CLEAR) ahead of their conference coming up in Orlando 20 – 23, 2025!

Hear John’s thoughts on the STACKED agenda and why it’s so important for the retail and law enforcement community to come together at events like this.  The ED of CLEAR also talks about the evolving threat of organized retail crime and what retailers need to be ready for next.  Amber also asks John to clear up the rumor about CLEAR trying to “take over” the local ORCAs…...

TalkLP Host Amber Bradley sits down with Marlene Weber, Vice President of Loss Prevention at Williams-Sonoma, to unpack two decades of leadership lessons from one of retail’s most admired brands. From saying “yes” to every opportunity to learning global supply chain on the fly, Marlene shares how humility, curiosity, and patience shaped her journey from regional manager to VP. If you’ve ever wondered how to grow your career without losing your sanity—or your sense of purpose—this one’s your masterclass.

TalkLP Host (and MC of the upcoming UTORCA conference!!) Amber Bradley chats with the UTORCA brass including inspirational speaker and 3 x Olympian Bill Schuffenhauer! Steve Jensen and Christian Hardman provide an overview of the Oct. 1 conference including some insightful commentary on why attending is critically important. Bill also previews a bit of his inspirational comments for his closing keynote panel (moderated by Amber). If this group is any indication — Oct. 1 is going to be an AMAZING investment in your career and professional network — Grab your spot here before they sell out!

TalkLP host Amber Bradley chats with Senior Global Account Manager, Aaron Wang, with Brivo about REAL examples of ecosystem integrations that retailers currently use to save time, money and most importantly > keeping their customers and employees safe. If you’re still scrolling through entrances and exits to your stores, corporate office and DCs > you need to join us in the 21st century. Aaron and Amber also chat about how access control combined with additional LP tools (like CCTV) are CRITICAL to keeping executives and employees SAFE. Do you know who has access to your most vulnerable environments in real ti...

Hear a quick update from Vice President of Loss Prevention & Safety for Sally Beauty, Larry Carroll, on what’s going on at Sally and how it feels to be a (relatively) new VP in a new retail format. What is Larry’s take on how to make a positive impact quickly and what it takes to have some quick wins in a new environment! Connect with Larry here.

Larry also gives a special shout out to store team members!! And listen to the end to hear a super special shout out to TalkLPnews and do you want Larr...

TalkLP podcast host Amber Bradley chats with Jason Cornewell, Director of Global Supply Chain Loss Prevention and Operations at Finish Line/JD Sports North America talk creative financing for critical technology tools, health lifecycles, using tech to speak the business language, “high heat product,” smoke systems tying into a VMS, and more!

Take a listen to this industry veteran’s creative solutions for in-store theft and why it’s so important to partner with solution providers with open APIs (like March Networks)….oh, and a bonus: you HAVE to hear his “best career” advice ever – it’s tweetable…(or X-ab...

Ok….you can be serious while having a bit of fun….enter CONTROLTEK’s TEKNO van. It made it’s LP conference debut at NRF PROTECT this year and let’s just say our TalkLP podcast host Amber Bradley made sure it was all the rage. Check out her (and Tom’s) dancing skills in this TalkLPnews QUICK TAKE!

Learn more about CONTROLTEK here.

TalkLP podcast host, Amber Bradley, talks tech with CEO of Controltek, Tom Meehan from the NRF PROTECT trade show floor. Amber and Tom chat about guess what…. AI! Before the convo takes a dark turn….. Tom and Amber cover how AI can truly help you in the simplest ways > do we still need exception reporting? When should LP practitioners kick non-AI innovative vendors to the curb?

Other topics discussed are: What is really happening with creating that all-important ecosystem? How can a vendor be an expert at everything? And is Amber ready for the ultimate AI demise?

TalkLP Host Amber Bradley was in search of real AI solutions on the NRF PROTECT show floor (no vaporware please) and she caught up with SAI Group co-founder and Chief Commercial Officer Helen Wilde. SAI Group is no start-up – they started in the UK with Iceland Foods – expanded within Europe and are now working with several grocers in the United States. If you’re interested in REAL value for your entire store — not just loss prevention — check out what SAI Group has to offer.

SAI Group (Store-wide Active Intelligence) is a computer vision AI company that provides comprehens...

Industry veteran Bob Oberosler talks face matching including accuracy, industry myths, and why ‘wild faces’ matter! TalkLP podcast host, Amber Bradley, keeps it real discussing Bob’s past experience with face matching — what went wrong and what went right — and more industry myth busting! What about the complexities of face matching implementation? Does it take a server at every store? Apparently not! Take a listen as they dive into the details that some might ignore! Check it out!

Grab more info on real face matching facts by downloading Bob O’s whitepaper here.

TalkLP Host Amber Bradley sits down with the Chief Commercial Officer of Gatekeeper Systems, Craig Greenberg, to chat about the first 100 days since the merge with FaceFirst. Craig talks about integrating the company cultures and teams to expedite the speed of deployment as well as continuing the rapid pace of innovation. Gatekeeper Systems has always been a technology company – and now it gets to show that feature off by becoming truly a significant portion of the in-store tech ecosystem.

Hear from Craig first hand or read his comments in his most recent blog post here.

Ga...

Join TalkLP podcast host Amber Bradley in another edition of “Director’s Cut” with guest Starsky Smith, Division Director of Loss Prevention for Genuine Parts Company. They dive into the unique nature of loss prevention at Genuine Parts and how manage shrink. By digging in.  What and how are they digging in?  Gotta listen to find out!

The pair also chat about the role of AI in LP and the fine balance between tech and gut.   And the biggest mistakes made in the interview room.

Connect with Starsky and check out his writing here and listen to hi...

TalkLP podcast host Amber Bradley is back on her soap box about false confessions and keeps it real with Dr. Brian Cutler – expert in false confessions — in this podcast. Why should LP professionals care about false confessions? Does it happen in the retail interview (interrogation) room? Dr. Cutler talks about all these questions and poses some interesting points for LP interviewing pros to consider. Are you making false promises? What about written confessions? If you care about the integrity of your interviewing craft – you’ll take a listen.

Granted, Amber did this interview a few years ago and rece...

TalkLP host Amber Bradley welcomes 40-year veteran John Talamo, Sr. Vice President of Asset Protection of Victoria’s Secret to the TalkLP seat to discuss tech and high-functioning LP professionals.  They dive into many trends driving loss prevention now. They chat about tech and how the department is powered by analytics, putting the right people in the right place. But is there an overreliance on technology?  How is it eroding the powers of observation and physical inspection? Check out this podcast to hear his answers and how he’s remained at the top of the game for so long! And…...

Senior Director of Investigations, Fraud Strategy and Supply Chain Asset Protection at Macy’s, Chris DeSantis joins TalkLP host Amber Bradley to dive into the hot topic of Supply Chain! (although Chris is over a number of things – this is the thing they could get to!  Don’t worry we’ll have him back)

They talk cargo theft’s biggest challenge (sheer size of the network) and the opportunities for theft in the broad and complex structure. It’s not just organized crime groups with false documentation and a plan, but many opportunists that get in on the action. C...

Will England, Vice President of Asset Protection, Risk Management and Compliance at Weis Markets steps into the LIVE Hot Seat at the NRF Big Show with TalkLP host Amber Bradley as they discuss all things Self-Checkout. They chat about the grim statistics involving shoplifting and how he thinks reality is even worse.  How to turn it around?  Tech and training – but no the normal kind….also, what’s up with body cams?  Check out this episode to find out!

Connect with Will here.

Check out TalkLPnews at NRF PROTECT booth 1716 – we’ll be doing LIVE podcasts! Come...

TalkLP Host Amber Bradley is stoked to chat with Michael Centrella, Assistant Director for the U.S. Secret Service. Michael explains the intersection between digital and physical threats that target infrastructure of the U.S. and what retailers should be worried about in the years to come. What’s the top fraud happening to businesses out there? To the tune of $10 TRILLION dollars last year…..Business Email compromise. Take a listen to hear Michael explain the scam and other major fraud schemes you should be aware of. Need a Secret Service partner? Call your local office! Michael talks about the...

Join TalkLP host Amber Bradley as she chats with Patrick McEvoy, Senior Enterprise Account Executive – Retail at Motorola Solutions, formerly and LP Executive on the retail side of the industry. They discuss Motorola’s newest body camera and how it was designed with retail enterprise in mind.  What’s Motorola’s take on overall uber popular tech ‘ecosystem?’

Patrick also shares about his decision to leave the retail side of things and move to the SMART side of LP and how his days are different….but the same, still fueled by his love of technology and solving problems. His t...

This episode of Talking Tech with Tom, TalkLP Podcast Host Amber Bradley and CEO of CONTROLTEK, Tom Meehan, chat about voice AI and how you can’t believe what you SEE or HEAR on the internet. Commiserate with Amber as she asks Tom to explain why it takes forever to get a ‘representative’ on the phone. Hear from Tom as he explains where AI is going with voice recognition and how that translates into the retail, restaurant, and convenience store environment. Listen today!

Mike Matta, CEO of Solink and Cathy Langley, Senior Leader, Asset Protection with Solink have a candid discussion with TalkLP Host Amber Bradley about HOW and WHY to use artificial intelligence specifically for the loss prevention function!  Not only does Mike and Cathy set the stage for the evolution of technology TO artificial intelligence BUT they actually provide real examples of “old” problems that can be solved with AI while Asset Protection practitioners move on to more complex problems.  This duo also provides context for utilizing AI – when, where, how – while defining REAL questions to ask for ensuring you’re partnering wi...

TalkLP Host Amber Bradley and Doug Horsting, ORC Manager and Law Enforcement Liaison for Rite Aid, dive into his views on the two languages of Organized Retail Crime (ORC), retailer and law enforcement.  Doug describes how he uses his experience to bring them together and succeed in combatting ORC within Rite Aid and the community.

Think bringing donuts is all you need to do?  Think again.  Doug describes his approach of humility and homework – meaning, it better be done! Doug describes his “why wait?” philosophy when it comes to catching thieves. Catch them early and shut it down befo...

Joe Coll, Vice President of Asset Protection Operations and Strategy at Macy’s and TalkLP Host Amber Bradley discuss his 27- year career at Macy’s, his leadership lessons and the best (from the LEADERS) and worst advice (from the BOSSES) he ever received. They also dive into how Macy’s utilizes the Total Retail Loss methodology and how important the role of RFID plays in inventory visibility. No longer is RFID an ignored annoyance at the entrance > it’s now critical intel that even helps brick-and-mortar stores beat out online retailers!

And wait, Joe has an Etsy shop...

TalkLP host Amber Bradley sits down with Luxottica’s Millie Kresevich, Senior Director of Asset Protection and Mike Jessee, Senior Vice President of Asset Protection to talk working relationships, leadership, tech, 2025 and beyond. Listen now to hear how to build successful working relationships that span years – after Amber puts them on the spot about their own working relationship.  Millie also explains her philosophy for focusing on what they can control while boosting team retention.  And what is Mike looking for in a solution provider? Check it out to find out!

Connect with Millie here and Mike here.

Join CONTROLTEK CEO Tom Meehan and TalkLP host Amber Bradley as they provide REAL feedback on HOW to prompt AI and what these prompts need to actually say!   Am I being too direct?  Should my email be nicer?  The short answer is yes.  AI can actually comment on your personality in emails – sorry, not sorry.  And debuting the NEW TalkLPnews Book Club (virtually)…..

What else does Tom have dropping soon?  Listen to find out!

Don’t forget to download Tom’s AI prompt Guide here.

TalkLP host Amber Bradley plays the game of “Wheel of International Challenges” with Gatekeeper Systems international guests Nick Trudgett, General Manager – Australia/New Zealand/APAC and Matt Day, Director and General Manager – UK, along with local Gatekeeper Systems guest Tracine Marroquin, Vice President of Marketing and Product Management. Are the shoplifters in Australia and the UK as brazen as they are here in the US? Are out of stock problems as prevalent? Do they face labor retention challenges and law enforcement response time issues? They discuss the “culture of entitlement” happening on a global scale, Purchek’s ability to de-escalate in...

Ed De Jesus, Vice President of Asset Protection at Giorgio Armani joins TalkLP host Amber Bradley to talk luxury brand asset protection.  Ed chats about adapting to different industries and different strategies he used to ensure success in an environment where AP wasn’t the first thing on everyone’s mind – sound familiar? Creating a narrative around the value of asset protection and understanding your ROI points are critical as Ed explains how being the Fox instead of the lion is helpful.  Curious about the key to loyalty?  Listen as Ed explains why his team has chosen to stay for decad...

TalkLP host Amber Bradley chats with Jamie Kress, Director of RFID Sales North America with Sensormatic, to discuss the recent RFID explosion! They dive into the reasons behind the newfound interest in the technology (omnichannel retailing, inventory, etc.), and why it is no longer a question of “will it work?” but “how do I make it work in multiple ways?” Jamie details the product inventory life cycle and how accuracy, visibility and the Total Retail Loss model are supported by Sensormatic’s Loss of Visibility Solutions product. Amber also gets him to bust some long-held RFID myths! You don’t want to miss it...

TalkLP Podcast host Amber Bradley welcomes Khris Hamlin to the podcast as RILA’s Vice President of Asset Protection. Amber and Khris chat about the difference between association vs. retailer life.  They also dive into the Vibrant Communities Initiative (VCI) and how it is tapping into the power of collaboration – bringing together prosecutors, law enforcement, retailers, and tech to find real solutions for tackling organized retail crime, fraud, and theft plaguing the retail industry. Plus, he is gearing up for the RILA Retail Asset Protection Conference (April 27-30). He even drops some nuggets on CAN’T MISS workshops and sessions...

TalkLP Podcast host Amber Bradley gets CEO of Controltek, Tom Meehan in the NYC HOT SEAT at the NRF Big Show! They dive into RFID (the #1 tech retail LP professionals say they can’t live without) and how it went from expensive and underutilized to an industry standard in an LP pro’s arsenal.

They also discuss useful vs. gimmicky AI as well as 2 questions on everyone’s mind, how close are we to solving the Ecosystem formula? And when can we stop talking about it? See Tom’s Meta Glasses in action and the first pinky swear on...

TalkLP Podcast host Amber Bradley gets NRF’s LP Council Chair and Chief Global Asset Protection Officer and CSO at American Eagle Outfitters Inc., Scott McBride, in the hot seat during the NRF BIG SHOW in NYC! They dive right into retail’s future in 2026, discussing real-time inventory and the diversification of supply chains, how LP is the 2nd highest industry user of AI, and the move to the Total Retail Loss methodology. Scott also offers insights into the staggering statics surrounding Millennials and GenZ consumers and their perspective towards retail theft. His motto: Internal or external, you have to me...

TalkLP Host Amber Bradley sits down with Raul Aguilar, Senior Director Law Enforcement Partnerships North America at Auror, (formerly the Deputy Assistant Director of Transnational Organized Crime at the U. S. Department of Homeland Security) and Adam Parks, Assistant Special Agent in Charge of Homeland Security Investigations (HSI) to talk about one thing that is on every retailer’s mind, Gift Card Fraud. Not only do they dive into an update on Operation Red Hook and the importance of law enforcement’s involvement with the retail community to help put the pieces of these organized crimes together – BUT Adam shares...

Get the real lowdown on Tony D’Onofrio’s 2025 Retail Forecast when TalkLP Podcast Host Amber Bradley chats with Tony one-on-one.  Tony is a global retail influencer and President of Sensormatic and each year writes about his retail predictions for the upcoming year.  Check out 2025’s article here.

Amber dives into Tony’s retail predictions asking questions to determine:

TalkLP Host Amber Bradley gets Mike Simmons , VP of Human Resource, Risk Management and Legal at WKS Restaurant Group (the 10th LARGEST franchisee in the COUNTRY!) in the HOT SEAT. Mike and Amber talk about how he fell into a 38-year career in Risk Management by accident. They also discuss the cumulative nature of his career, and how a series of Bolt-On’s in every step gave him the skills and experience needed to warrant that long title. Mike talks about the inherent preparedness it takes to work in Risk Management coupled with a love of the dynamic environment. In...

TalkLP Host Amber Bradley sits down with former CIA Station Chief John Franchi to get his insider info and predictions prior to the upcoming Presidential election.  John talks last minute prep advice for retailers as well as what *might* happen regardless of what side wins.

They also talk about potential insider cyber threats on the heels of a Disney ex-employee hacking into its menu to alter peanut allergy info.  Are you prepared for what employees have access to prior to firing them?  Here’s some insight that might be helpful – listen today!

Connect with John here or...

Chris Harris, Director of Asset Protection and Safety at Kroger, finds himself in the HOT SEAT as he joins TalkLP host Amber Bradley to talk Kroger’s AP strategy, the Total Loss Model in grocery. Think it’s complicated? Uh, yep.  Definitely.

Chris and Amber discuss how the Total Loss model allows the AP department to branch out into all sectors of the business and reduce shrink whether that be in merchandising, supply chain, buying, retail operations, etc. He credits their success to the diverse team of AP talent and talks about finding AND keeping great talent. Every...

TalkLP Host Amber Bradley introduces a new series, Team Talk – Leadership Styles Uncovered in this episode of the TalkLPNews Podcast. She sits down with Jeff Mieseler, Director of Global Security, and Sarkis Grigorian, Senior Manager, Global Retail Security/Profit Protection and E-Commerce Fraud from Topgolf Callaway Brands to dig deep into the interplay of relationships within their department. Jeff discusses the three key steps to his leadership style, as well as his communication strategy when leading so many different skill sets within the program. While Sarkis talks about “No Egos,” managing up and the mantra of his communication with Jeff...

Director of Asset Protection at United Supermarkets, Marcus Young, sits down with TalkLP Host Amber Bradley to discuss his 28- year career path from sacker to Director. Marcus gets into the advantages of knowing the operations side of the business and how that benefits his work in Loss Prevention. To Marcus, his team is his #1 asset and the company’s refreshing take on career development backs that up.  They also talk trade shows and conferences and how the relationships he built there are some of the best resources for finding solutions to emerging problems. Marcus still wakes up every day...

TalkLP Host Amber Bradley fangirled out for her love of all things Vegas before diving into the world of Risk Management with Resorts World’s Executive Director of Risk Management, Mark Habersack. Mark and Amber discuss his 40-year career in the industry and the strategies he used to find success. They also talk tech utilization and the buzzword of the moment, Enterprise Risk Management. Plus the best career advice he ever received AND a little advice of his own!

Connect with Mark here!

TalkLP Host Amber Bradley sits down with former CIA Executive & Station Chief John Franchi to talk assassination attempt, election predictions & explanations, the CrowdStrike update fail and more!  Get the behind the scenes download of the hottest topics PLUS an APEX session preview – listen today!

To request John Franchi’s regular email update, click here.  For more information on how you can attend APEX to ensure you’re prepared for the upcoming election and more – visit the APEX conference website here.

TalkLP Host Amber Bradley was super excited to talk retail crime trends with Professor Emmeline Taylor, PhD, Professor of Criminology at City, University of London and Host of Retail Crime Uncovered Podcast!  Emmeline and Amber talk the differences between the US and the UK in terms of crime trends.  They also discuss the UK’s recent initiatives to try and crack down on organized retail crime.  Rounding out the conversation included Emmeline’s take on new AND existing technology trends and her predictions of those “can’t live without” tech trends!

Amber also previews the keynote session Emmeline will...

TalkLP Host Amber Bradley gets REAL with Brian Friedman, Director of Asset Protection & Risk Management for REI and Mike Shore, General Manager – Enterprise at AXON, about body worn cameras. Learn a little history, a little tech understanding about this SUPER hot topic in the industry right now AND learn a LOT about the REAL impact body worn cameras are making in retail through Brian’s experience at REI.  How did AXON turn skeptic into believer? What was the reception from customers and employees? What problems does this technology solve MINUS all the obvious? (there are lots, btw)  Check out this c...

TalkLP Host Amber Bradley and co-host NRF’s Vice President of Asset Protection & Retail Operations, David Johnston, chat with NRF’s Loss Prevention Council Chair Scott McBride, Chief Global Asset Protection Officer, CSO, Security Operations for American Eagle, about industry trends, what to expect at NRF PROTECT and what retail executives are planning for in the coming months/years.  How do you stay on top of everything going on in this fast-paced industry?  How do you make sure you’re not leading the “no” department?  How can LP/AP executives leverage the NRF to help them in their roles?  What PROTECT s...

Joe Lawless, Senior Transportation and Security Advisor at Edward Davis, LLC, joins TalkLP Host Amber Bradley to talk crisis management.  Joe has not only had an impressive career in law enforcement and in public service, he was also responsible for the security at the Boston Logan Airport on Sept. 11, 2001 — the worst attack against the homeland in our nation’s history.  Joe discusses the unbelievable scope of his responsibility when he was in charge of the Massachusetts Port Authority and how his team prepared for high-stake situations in America’s most vulnerable areas.  Joe also adds how crisis preparation impacts retail an...

In this recent edition of Point vs. Counterpoint, TalkLP Host Amber Bradley takes on the value of vendor networking events with two perspectives: Integrator vs. VP of LP Perspective.  Here’s the background:

Recently IPVM ran an article entitled, “Why Integrators ‘Need to do better,’ Train More, Says Fortune 1000 Security End User” which discussed a perspective from Nicole McDargh, Vice President of Safety and Loss Prevention for Domino’s.  A subscription is required to read most of her comments but in short her comments took aim at how solution providers are constantly trying to woo their retail/restaurant end...

TalkLP Host Amber Bradley gets “THE” update from former CIA Station Chief John Franchi.  John and Amber talk the recent cell phone outage – who’s responsible – upcoming elections predictions, Russia elections, cell phone scams, password protection, and more…  John talks about how all this craziness impacts retail and what executives need to be prepared for, such as: What is your organization’s redundancy? What’s your tech back up? How are you guarding your executives from scams?

To subscribe to John’s update or engage him to consult for your organization, contact him here.

TalkLP Host Amber Bradley talks securing an entire property with Equity Residential — a nationwide multi-family property management company.  Jenny Price is the Program Manager for Smart Home – which includes access to the buildings and community areas.  With co-host, Executive Vice President of Sales for NAVCO, Angie Barnes, we dive into how Jenny manages the multitude of risks within securing where people call “home.”  Jenny talks about innovative technology from Brivo, facilitated by NAVCO, that helps her keep her residents feel secure WHILE easily accessing their home, common areas and even other properties amenities as appropriate.  What else can technology solve in thi...

TalkLP Host Amber Bradley is STOKED to be joined by Adonis Jacovides, a Chief of Loss Prevention at The Ritz-Carlton Hotel Company straight from Cyprus! Adonis talks about the Ritz Carlton iconic brand and how important the empowerment is among its Ladies and Gentlemen. From a prison officer to a chief of loss prevention, Adonis explains how the breadth of experience has helped him navigate such varying cultures.  He also discusses how tricky it sometimes becomes executing some loss prevention strategies in such an unique environment.  Adonis also explains their approach in explaining the policies and ultimately treating everyone wi...

TalkLP Host Amber Bradley sits down with Ryan Themm, Corporate Investigations Manager at Meijer to talk tech.  Ryan describes the structure of Meijer in terms of asset protection team and how they support the Meijer operations staff as well.  Any tech conversation wouldn’t be complete these days without addressing how solution providers work together to contribute to an ecosystem that benefits the retailer.

A valuable tool the Meijer utilizes to keep their employees and customers safe is their Remote Operations Center (ROC). Ryan describes how the ROC plays a critical role in supporting safety and investigations with...

TalkLP Host Amber Bradley catches up with Ben Dugan, Executive Director of Central Investigations at CVS Health to discuss recent headlines about quantifying the Organized Retail Crime (ORC) problem retailers are facing.  As an asset protection industry veteran, Ben Dugan has been fighting for visibility to the ORC issue to help keep customers and employees safer while reducing inventory loss.  However, after some industry debate surrounding numbers — Ben looks to set the record straight from his perspective.

Visit the CLEAR website to read the official CLEAR statement here.

TalkLP Host Amber Bradley sits down with Bobby Haskins, Vice President of Retail Partnerships, at Auror to talk critical technology that helps keep employees and customers safe: License Plate Recognition (LPR).  Most practitioners don’t know that Auror has this technology and Bobby clears up why that is — and many other insights on industry trends. Although this may be new for the folks in the United States — this technology isn’t a new venture for Auror.  Hear how long Auror has been doing this and why they are considered an expert in this field.

Curious to check it out bey...

TalkLP Host Amber Bradley sits down with Frank Patercity, Director of Corporate Security, Investigations & Organized Retail Crime (ORC), for Kroger.  This was a MUST HAVE from a podcast perspective because his APEX presentation was so highly rated and the peeps wanted more! And at TalkLP, we’re here to serve!  So, Frank expands on the critical importance of threat assessment.

Frank & Amber discuss the evolution of learning when it comes to identifying potential workplace violence threats, what we need to understand and why it’s important to your organization.  Frank also explains exactly what a threat assessment profess...

TalkLP Host Amber Bradley sits down with former CIA agent and station chief John Franchi to discuss the war in the Middle East and its impact on retail.  Learn about how this conflict erupted and the prediction for the future.  Also hear from an expert on international affairs about executive travel, supply chain impact and more.  John brings the TalkLP audience real education about world affairs and their impact on the retail industry.

To subscribe to John Franchi’s periodic update on domestic and international affairs contact him at johnfranchi (at) hotmail.com.

Head of Safety and Security for IHG Hotels and Resorts, Brandon Gentry, formerly Vice President of GameStop, sits down with TalkLP Host Amber Bradley to discuss his background, leadership track and how his career has evolved through the years.  Regardless of company, Brandon helps our listeners understand a transition into the VP seat and what surprised him most so listen up those on the ladder to VP.  Brandon explains the importance of the “elevator speech” and how to tweak it for the audience. And get ready for CHANGE!  Being comfortable with change is essential, hear how Brandon deals with change...

TalkLP Host Amber Bradley sits down with James Cosseboom, Director of Asset Protection for Retail Business Services (AHOLD) – but he’ll explain that.  As a grocery asset protection industry veteran, Jim has seen his share of change and growth throughout his extensive career.  Hear how Jim decided he preferred catching shoplifters over becoming a priest….both involve confession, just different types as Jim tells it. Jim also discusses the structure of his team and all the various responsibilities they have in support of the AHOLD brands.  Jim also unveils the ONE technology that he says he just can’t live withou...

TalkLP Host Amber Bradley and co-host Angie Barnes, Executive Vice President Sales at NAVCO, sit down with Heather Warner, Head, Global Physical Security Operations Technology for Amazon.  Yep. That’s right – we were lucky enough to pick Heather’s brain about her time at Amazon, her career growth, the importance of leaning in to peoples’ superpowers and more!

What is the Amazon culture like when it comes to LP, safety, and security?  Being ok with failing soft and fast > in a nutshell.  Listen as Heather describes “trying to break Amazon” by testing tech in small formats to fail small and...

TalkLP Host David Lund, CFI, LPC, interviews marketing and communication expert Amber Bradley about her role in the loss prevention industry, what inspires her, and of course, David’s signature “Terrible Twelve” questions to get her warmed up for the podcast!  Check out David’s debut episode with an industry veteran of a different sort.

The Asset Protection Executive Xchange (APEX) conference is Sept. 13 – 15 in Nashville this year.  To learn more about the attendees, agenda and sponsorship opportunities – visit the conference website here.

For more information on Amber Bradley and what her company, the Calibration Group, does fo...

TalkLP Host Amber Bradley sits down with owners of Vigilare, Nancy Amoroso and Ross Hay, in this episode of TalkLP.  Nancy and Ross are speakers at the upcoming APEX conference in Nashville, Sept. 13 – 15.  Their session, “An Executive Perspective on Surveillance: Risk vs. Reward.”  Vigilare is rapidly becoming THE standard for training teams on how to conduct surveillance, among other things.  These two experts certainly know their stuff — and if you haven’t heard of them — you better get on it.  Check it out!

For more information about Vigilare click here!

TalkLP Host Amber Bradley is back with the new series “…In Other News” with John Franchi, former CIA agent.  Amber and John talk the fentanyl crisis, supply chain potential issues, and WHHHAATT another potential pandemic??  Check out this convo to hear what’s really going on in the world!

Want more information from John?  Subscribe to his weekly update by clicking here.  Stay tuned for more “…In Other News” with valuable guests including more convos with CIA Guy John Franchi!

More about John Franchi:

John Franchi is a former senior officer of the Central Intelligen...

National Retail Federation’s (NRF) Vice President of Asset Protection & Retail Operations David Johnston and the newly announced Chair of the NRF Loss Prevention Council, Scott McBride, Chief Global Asset Protection Officer & CSO at AMERICAN EAGLE OUTFITTERS INC. joins TalkLP Host Amber Bradley to discuss the re-energized direction of the NRF Loss Prevention initiatives under David and Scott’s leadership.  Both loss prevention veterans talk what’s new and what’s coming for the NRF — and it’s time to get excited.

Scott also gives a quick look at what asset protection executives need to be prepared for near term...

TalkLP Host Amber Bradley chats with the Head of Risk at Forter, Doriel Abrahams, about fighting fraud with Forter at the 2022 CLEAR / FLEPRU conference!  Check out Doriel explaining what Forter does to help fight loyalty fraud, online fraud, and credit card fraud — all in REAL TIME!  Watch out fraudsters because if retailers have Forter — you won’t succeed!

What’s unique about Forter is they use all the data they collect about all fraudsters to help current clients.  AND Forter has intelligent methodologies to ensure your customers’ online experience is amazing by understanding behavior!

To check out For...

TalkLP Host Amber Bradley kicks off a new series, “…In Other News,” as she interviews folks that might have nothing to do with loss prevention or asset protection — but have value to bring to this industry nonetheless!  Take former CIA agent John Franchi for instance.  This guy is a wealth of knowledge about what is going on in our country and across the world that will have significant impact on retail.

John will join Amber on this series to provide a ‘behind the scenes’ look at our government, international affairs, and global markets.  To learn more from John, subscribe...

TalkLP host Amber Bradley chats with Gianna Davis, Asset Protection Director of National Investigations for Albertsons Companies about establishing an ROI for needed investments.  Return-on-Investment (ROI) is often a played term, but it’s use is not going away any time soon…..so, better understand it.  ROI analysis of technology is often a cumbersome process.  Gianna walks the audience through her successful ROI process — including what numbers she needs, how she gets her departmental partners on board, and how to obtain funding for mission-critical technology.

Topics Gianna addresses include:

TalkLP Host sits down with tech maven Barbara Jones-Brown, Founder and CEO of Freeing Returns and Johnny Custer, Chief Operating Officer.  Freeing Returns is a newbie to the Loss Prevention space — in name only.  Amber gets to the bottom of exactly what Freeing Returns does and what they’ve been doing for the last 10 years (answer: saving retailers millions).  Barbara and Johnny also explain their unique approach to solving Total Retail Loss for retailers and how it can truly be simplified for any type of workforce.

Solving Total Retail Loss being as easy as Green Means Go?  You bet...

TalkLP Host Amber Bradley sits down with RLPSA Keynote speaker Ryan Dowd, Chief Empathy Officer for Homeless Training Center.com to discuss Ryan’s expert advice on dealing with the homeless at your organization.  Listen to this episode, sponsored by NAVCO, to gather some insight on the issue of homelessness and the best way to truly de-escalate situations….(spoiler alert: it starts with empathy).  Take a listen to also hear how the various make-up of the homeless population and why that matters when training your people PLUS the biggest mistake organizations make when dealing with the homeless (it’s not what...

TalkLP host Amber Bradley has a quick chat with the CEO of Reveal Media, Alasdair Field, about body worn camera technology and why Reveal is leading the field of this SUPER HOT technology.  Alasdair answers the question, “Is it really that different in the UK vs. US?” Alasdair also explains how the technology came about >> built of the effectiveness research of the public view monitor. Plus, chatting about why/how body worn cameras are keeping employees safe! Learn more about Reveal Media by clicking here. Reveal was a sponsor of the 2022 CLEAR / FLEPRU conference in Orlando. Learn more about the Octobe...

TalkLP host Amber Bradley gets totally unfiltered with Kristen Ziman, Former Chief of the Aurora IL Police Department (Ret.), Professional Speaker, and Published Author of Reimagining Blue.  In this super real conversation, Amber and Kristen talk about the complexities of power, empathy, the divisiveness of the current state of this country, and more.

How do (or should) loss prevention professionals wield their power in the interview room?  Kristen discusses treating suspects with respect and dignity at the same time holding people accountable for their actions.  How, you ask?  Listen to this extremely vulnerable conversation about race, loss prev...

Josh Phillips, Senior Director and Head of Safety & Asset Protection for Chipotle Mexican Grill sits down with TalkLP Host Amber Bradley to talk deviating career paths, the best way to truly be open-minded, and the BEST career advice he’s ever received.  Josh also talks about the benefits of creating a real and authentic workplace…and WHY should that matter?

Josh also opens up about the worst career advice he’s ever received… AND all those solution providers that don’t bother researching the business your pitching, don’t bother calling Josh.  Great advice: do your research and try to kno...

Paul Jaeckle, Vice President of Asset Protection of Meijer Stores, sits down with TalkLP Host Amber Bradley to talk grocery SUPERBOWL, setting a non-linear career path, the two way street of mentorship, and how to target learning specific skills to truly move forward.  Paul also talks about when to take a step back in your career and why.

Paul talks about his belief that you are responsible for your own career and how to take the reins of your own destiny!  Define yourself for who you are and why you are.  Forget competitive states – are you more capab...

Wade Schillo, Senior Manager, Asset Protection – Associate Experience for Walmart, has a quick chat with TalkLP host Amber Bradley about the tools Walmart is using to help reduce crime in their stores.  With over 18,000 associates in an asset protection role, Wade chats about WHY Auror was the perfect fit for the broad generational scope of Walmart’s associates.  Wade also explains why it’s so important to input quality data about loss and how it enables Walmart to cut losses quick and create safer stores for customers and associates!

To find our more about Auror — check this out! 

In this quick 2 minute chat TalkLP’s host Amber Bradley chats with Marc Bergeron, Business Development Manager with Genetec about how they are truly making working with technology easier — and more secure.  Marc sums up why it’s so easy to work with Genetec and the newest ways they are making it even easier!

Plus, Genetec’s newest product is all the rage: Clearance. This new cloud-based product helps manage and transfer video clips without all the thumb drives and envelopes!  How easy is that?

Find out more about Genetec and their newest product Clearance here.  For...

Ok, exactly HOW do you work with Homeland Security on your organized retail crime cases?  Check out TalkLP host Amber Bradley’s conversation with Allen Vanscoy, section chief for Homeland Security Investigations (HSI) National Lead Development Center (NLDC).  Allen describes how retail ORC investigators can work with HSI and how HSI can support you through the ultimate goal of prosecution.  Allen also describes WHEN to approach HSI’s NLDC and what the next steps are to help in the investigation.  Amber and Allen also get REAL with how to truly gain HSI’s attention for your case.  This podcast is meaty –...

TalkLP host Amber Bradley teams up with industry veteran and owner of the D&D Daily Gus Downing to talk legislative updates with NRF experts Jon Gold, Vice President of Supply Chain & Customs Policy, Jason Straczewski, Vice President of Government Relations & Public Affairs and David Johnston, Vice President of Asset Protection & Retail Operations.  Amber and Gus cover what retailers need to know about the INFORM Act, where it stands today and how they can help get it over the goal line!

For more information on how to take action, retailers should visit NRF’s website here.

T...

TalkLP host Amber Bradley recently caught up with Rory Stallard, Sr. Manager of Asset Protection Investigations at The Home Depot at the CLEAR / FLEPRU Annual Conference.  Rory talks about how such a complex company organizes its investigations and ensures quality of information.  Rory also discusses why and how a large investigations team like his can easily transfer case information to different regions — because ORC groups don’t stay in one place!  Hear from this ORC expert about one of his favorite tools to close cases and deliver them to law enforcement.

This quick convo with Rory is sponsor...

TalkLP Host Amber Bradley sits down with the new Vice President of Asset Protection & Retail Operations for the National Retail Federation (NRF), David Johnston, to discuss his new role at NRF and some sneak peeks at January’s BIG Show in NYC!

David also shares the most surprising part about his new role!  Check it out!  Find out more about the NRF BIG Show here. 

TalkLP Host Amber Bradley sits down with Scott McBride, Chief Global Asset Protection Officer & Chief Security Officer at American Eagle Outfitters Inc. to discuss how he helped create and shape the asset protection program at American Eagle through the years and what he learned as a Army Staff Sergeant in the Marines.  Scott talks about why it’s so important to know the jobs “above and below you” and why you should NOT always offer your best ideas as soon as you have them! Are you willing to never use a great idea?  You should be – Scott discusses methodical preparatio...

TalkLP Host Amber Bradley welcomes Terry Sullivan, president of the Loss Prevention Foundation (LPF) (owner of Loss Prevention Magazine), into the TalkLP hot seat at the recent CLEAR / FLEPRU conference in Orlando.  Check out this chat about what’s new at LPF/LPM to include new training courses for law enforcement and organized retail crimes investigators, support initiatives for regional organized retail crime associations, most updated numbers on certifications, and more! Two industry organizations, TalkLP and LPF/LPM, working together to further the goal of educating this incredible loss prevention profession!  Don’t you just love this industry?  We do!! Duration: 00:04:52

Deputy Assistant Director of Homeland Security Investigations (HSI) Raul Aguilar joins TalkLP host Amber Bradley to talk Operation Boiling Point, recent successes, what retailers can do to help, and gets a little personal with what makes him tick.  Raul goes into detail about the four pillars of Operation Boiling Point and how HSI and retailers are fighting back against organized retail crime (ORC).  Of course, Amber goes ‘unscripted’ asking Raul about current battles, recent successes, and the backbone of his career. Take a listen for a more in-depth look at HSI in this perfectly timed episode!

Per our di...

TalkLP host Amber Bradley sits down with the Senior Director of Loss Prevention & Corporate Security at one of the largest restaurant companies in the world, Dave Johnston, at NRF PROTECT recently to talk global trends and how to communicate to disparate stakeholders in your organization — especially during a crisis like say….a pandemic.  Dave provides a few tips from the front lines of managing this global brand through his mantra of “think global to act local.”  Dave also talks about how he provided his stakeholders a “single source of truth” through benchmarking with peers and effective communication efforts.  Dave also talks his...

Jordan Rivchun, Head of  Business Development at Hanwha Techwin and Kevin Darnell, Sr. Business Development Manager at Hanwha Techwin grab a chat with TalkLP host Amber Bradley at NRF PROTECT to talk the tech supply chain and what makes the difference at Hanwha.    As both former Loss Prevention executives, Jordan and Kevin point out why (and how) current LP executives can avoid the tech scramble to ensure stores’ infrastructure stays stable and safe — even during crisis.  These guys know the industry and speak the LP language (and can help you!).  Take a listen to see how!   To learn more about Hanwha or...

Chris DeSantis,  Senior Director, Investigations & Fraud Strategy at Macy’s and John Matas, Head of Fraud Operations at Etsy chat with TalkLP host Amber Bradley at the recent NRF PROTECT conference about strategies for fighting organized retail crime (ORC).  Both gentlemen are respective experts in fighting ORC for a long time and they provide historical perspective including the recent media attention about the increase in this type of crime.   What’s the problem?  Decriminalization? Felony thresholds? Rouge DAs? More importantly, how do we work together to stop ORC?  Check out Chris and John’s suggestions!

Attend THE annual confe...