Practice Partners Podcast

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From adjusted item descriptors, removal of Mental Health Consultation and Review items, to structural updates and unexpected curveballs with the BBPIP — the 1st of November has brought another round of MBS changes that every GP practice needs to understand.

In this episode, Ami and Zac break down what’s changing, what it means for your practice, and how to adapt quickly without losing momentum. They unpack the key updates affecting Mental Health service delivery, Telehealth, and Allied Health referrals, while also sharing practical strategies for training your team, upda...

Duration: 00:41:42

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🎙️Episode #54 of the Practice Partners Podcast we discuss all things about how to prepare your practice for the end of year.

From managing compliance and finances to reviewing performance and planning for the holiday period, this episode covers everything you need to finish the year strong and set your clinic up for success in the new year.

It’s the perfect time to reflect, reset, and get organised — so you can start the new year ahead of the game!

We would love for you to share...

Duration: 00:35:02

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✨ It’s the little things that make the biggest difference.

In Episode 53 of the Practice Partners Podcast, we explore why attention to detail matters in every part of your practice — from patient care to administration.

Michael McQueen LinkedIn: https://www.linkedin.com/in/michaelmcqueen1/

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resour...

Duration: 00:41:19

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📞Your reception team is the “front cover” of your clinic — the first impression every patient sees!

In Episode 52 of the Practice Partners Podcast, we dive into why your front desk team plays such a vital role in shaping patient experience and practice success. 

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Duration: 00:34:49

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🎙️We’re back with Part 2 of our Special Guest Episode with Darren Compton, Founder of DXC Medical Recruitment.

In this second part, we continue the conversation on GP recruitment, tackling workforce challenges and sharing even more industry insights.

This episode is packed with practical takeaways you won’t want to miss!

Darren Compton: https://www.linkedin.com/in/darrencompton/

Admin+: https://www.dxcmedical.com.au/adminplus/

RVTS Blog: https://www.dxcmedical.com.au/news/remote-vo...

Duration: 00:37:32

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🎉 We’re celebrating Episode #50 of the Practice Partners Podcast with a very special guest — Darren Compton, Founder of DXC Medical Recruitment.

In this milestone episode, we dive deep into GP recruitment, workforce challenges, and industry insights in the first part of our 2-Part series.

We walked away with so many valuable takeaways — and we know you will too!

Darren Compton: https://www.linkedin.com/in/darrencompton/

Admin+: https://www.dxcmedical.com.au/adminplus/

RVTS Blog: https...

Duration: 00:27:51

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🎙️ Running a smooth GP clinic isn’t just about patient care—it’s about the systems behind the scenes too. 

In this episode, we dive into the often-overlooked stock take process and how reviewing it can save your practice time, money, and unnecessary stress.

Tune in and learn how small improvements in stock management can make a big impact on your clinic’s success.

See the following link to our website below, where you can access the free resource "Stock Management Spreadsheet".

We would love...

Duration: 00:41:02

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💡 Did you know how you end your meeting can make or break its impact?

 In this week’s episode, we share how to close meetings effectively—and why it leads to better accountability, stronger teamwork, and more efficient practices.

🎧 Tune in now and start ending your meetings with purpose!

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepar...

Duration: 00:29:53

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🖥️ Are multiple IT systems streamlining your GP clinic—or slowing you down? 

🎙️ In this episode, we dive into the hidden costs of juggling too many platforms, and if the systems at your clinic are being used to their full potential!

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Duration: 00:25:09

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Running a GP clinic isn’t just about caring for patients—it’s about building a sustainable business. 

🎧 In this episode, we explore why your practice needs to operate like a business, not a charity, and how to strike the perfect balance between quality care and financial health. 

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/<

Duration: 00:21:34

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🦴Your team is the backbone of your practice. When performance slips, patient care does too... 

Ami and Zac explore the ripple effects of underperformance within clinical and administrative teams, why it matters more than many realise, and how practice leaders can identify, address, and prevent these issues before they compromise care.

🎧Tune in as we unpack the link between staff underperformance, practice management and patient outcomes 

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find...

Duration: 00:18:05

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In this episode, we explore practical strategies for increasing your clinic’s fees!

😷Learn how to communicate changes effectively, align fees with value, and strengthen your clinic’s financial health. 

🎙️Whether you’re a practice owner, manager, or GP, this episode will help you balance business needs with patient care. 

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepart...

Duration: 00:36:50

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In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. 

We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!

For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.au

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at h...

Duration: 00:30:08

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In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. 

We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!

For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.au

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at h...

Duration: 00:27:19

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In this episode, we dive into the importance of staff appraisals—how to structure them, what to cover, and how they can drive performance, engagement, and growth in your practice.

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Duration: 00:23:32

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In this episode of our Practice Management Podcast, we dive into practical strategies for managing patient complaints with professionalism, empathy, and clarity. Learn how to turn feedback into opportunities for growth and strengthen trust in your practice.

💬 Because every complaint is a chance to improve.

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Duration: 00:31:52

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Is your appointment book constantly full, yet patients are still struggling to get in? 

In this episode, we take a deep dive into how to improve access within your appointment system, with flow and easy access to fill up your appointment books!

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Duration: 00:22:33

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In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach. 

✅Pros and cons of in-house vs. outsourced reception models

✅Cost analysis and return on investment

✅Staff training, consistency, and accountability

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https...

Duration: 00:23:16

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Data overload is real—but are you looking at the numbers that actually drive your practice forward? 📈🖥️

In this episode of the Practice Partners Podcast, we dive into practice dashboards and the key metrics every manager should have on their radar—every single day.

 ✅ What a good practice dashboard looks like
 ✅ The most important daily data points across finance, operations, and performance
 ✅ How to use trackers, reports, and KPIs to guide your decisions
 ✅ Signs of a dashboard that’s too cluttered (or too vague)
 ✅ How to build...

Duration: 00:26:21

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If you're not looking ahead, you're possibly falling behind. 📊🔮

In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic.

 ✅ Why knowing your numbers is critical for decision-making
 ✅ How documenting a financial forecast increases visibility and control
 ✅ Tools and templates available at www.practicepartners.com.au
 ✅ How our team can support your practice in building a custom forecast model
 ✅ Common financial blind spots—and how forecasting hel...

Duration: 00:20:37

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Stepping into leadership is hard — especially when you’re leading your mates.

In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including:
 ✅ Setting healthy boundaries without losing respect
 ✅ How to communicate with fairness and authority
 ✅ Dealing with pushback, tension, and “you’ve changed” energy
 ✅ Building a leadership identity that’s strong, respected, and authentic

You don’t have to be the bad guy — you just have to be the leader.

🎧 Listen now and lead with confidence.

Duration: 00:32:05

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Accreditation: We all dread it — but are you actually ready for it? 

In this episode of the Practice Partners Podcast, we dive into:
 ✅ How to prepare your clinic for accreditation
 ✅ The habits that help you maintain standards year-round
 ✅ Common pitfalls and how to avoid last-minute panic
 ✅ A look at the proposed changes coming down the pipeline

If your plan is to “get everything done the month before”— this one’s for you.

Tune in now to take the stress out of accreditation!

Duration: 00:25:58

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Chronic Care, Changed – What the new framework may mean for your practice

The way we manage chronic conditions is evolving—and your workflows need to keep up.

In this episode of the Practice Partners Podcast, we explore the updated Chronic Disease Management (CDM) framework, including:
 ✅ Key changes to chronic condition management plans
 ✅ The push for simplified processes and what that looks like in practice
 ✅ Concerns around collaboration and continuity of care
 ✅ The role of new IT systems and updated documentation tools
 ✅ Why concise, effici...

Duration: 00:24:40

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Work-life balance — everyone wants it, but does it actually exist in healthcare? 💼

In this fun but serious episode of the Practice Partners Podcast, we unpack:
 ✅ Why "balance" might be the wrong word entirely
 ✅ How to manage boundaries, burnout, and brain space
 ✅ Strategies to stay grounded, focused, and recharged
 ✅ The realities of leadership, after-hours emails, and never-ending group chats

It’s not about switching off — it’s about switching gears.

Listen now for real talk (and a few laughs) about keeping it together.

We w...

Duration: 00:25:05

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How many receptionists do you really need? Spoiler: There’s no magic number. 🔢📋

In this episode of the Practice Partners Podcast, we challenge the idea that front desk staffing should be based on fixed ratios. Instead, we explore what actually drives effective rostering, including:
 ✅ Why reception-to-doctor ratios don't work in isolation
 ✅ The importance of workflow, patient flow, and task complexity
 ✅ How automation and IT integration can reduce admin overload
 ✅ Tips for creating a lean, efficient front desk team that still delivers top-tier service
 ✅ When...

Duration: 00:23:18

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Running a practice is expensive—but blowing the budget doesn’t have to be the norm. 💸📉

In this episode of the Practice Partners Podcast, we’re talking all things budgeting and cost control, including:
 ✅ How to know your numbers and what they actually mean
 ✅ Smart strategies to cut costs without impacting care
 ✅ Why every dollar spent should have purpose and return
 ✅ How to shift the mindset from “what’s nice” to “what’s necessary”
 ✅ Red flags in overspending and how to correct them early

Feel free to call on the te...

Duration: 00:36:26

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Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼

In this episode of the Practice Partners Podcast, we break down:
 ✅ What “assigning benefits” actually means and why it matters
 ✅ Legal obligations for practices and practitioners
 ✅ How to properly collect patient consent (DB4 forms and digital alternatives)
 ✅ Managing the process day-to-day across your reception and clinical teams
 ✅ Using tools like Tyro Easyclaim to streamline compliance and payments

We also unpack recent legi...

Duration: 00:31:30

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A smooth clinic starts at the treatment room — but are your nurses truly across the processes that keep everything moving? 🏥

In this episode of the Practice Partners Podcast, we dive into the importance of accountability at the nurse’s station, covering:
 ✅ Ensuring your team owns treatment room processes and procedures
 ✅ Stock management: no more last-minute shortages or over-spending
 ✅ Opportunistic billings: capturing every eligible service
 ✅ Managing recalls, reminders, and results with precision
 ✅ How to create a culture where nurses lead, own, and deliver

When the nurses' sta...

Duration: 00:36:30

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Let’s be honest — there are questions we all wish we could ask in interviews to avoid hiring drama, gossip, or a walking HR case. In this episode of the Practice Partners Podcast, we’re saying what everyone’s thinking.

We cover:
 ✅ The red flags that never show up on a resume
 ✅ The brutally honest (and wildly inappropriate) questions we wish we could ask
 ✅ How to actually get to the truth — without breaking any HR laws

These questions are unfiltered. They're made for a laugh. And they s...

Duration: 00:09:58

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In this episode of the Practice Partners Podcast, we break down the latest updates to Medicare’s bulk billing incentives and explore how these changes could impact your clinic’s operations, finances, and patient care.

We cover:

Implications to the operation of a private billing practice.The upcoming expansion of bulk billing incentives to all Medicare-eligible patients starting 1 November 2025, as part of the $8 billion Bulk Billing Practice Incentive Program. How these changes aim to reverse the decline in bulk billing rates and improve access to care...

Duration: 00:24:40

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Everyone wants to move up — but how do you actually earn a promotion? 
Hint: It’s not just about chasing dollars... 💡📈

In this episode of the Practice Partners Podcast, we break down:
 ✅ The sponge mentality — why absorbing knowledge sets you apart
 ✅ How to show eagerness for growth and dedication
 ✅ The difference between adding value vs expecting a raise and how that may be received!
 ✅ Why opportunity follows those who invest in themselves

If you’re serious about career growth, this is the mindset shift you need...

Duration: 00:25:28

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Struggling to recruit and retain GPs? You’re not alone. 

With increasing demand and a somewhat shrinking workforce, finding the right doctor for your practice is so important - do they align to your business's values.

In this episode of the Practice Partners Podcast, we break down:
 ✅ The biggest challenges in GP recruitment today - more to come on that topic soon!
 ✅ What GPs are actually looking for in a practice? And what is the practice actually looking for in a GP?
 ✅ How to attract a...

Duration: 00:30:51

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Feeling overwhelmed in the fast-paced world of healthcare? Sometimes, the best way forward is to go back to basics.

In this episode of the Practice Partners Podcast, we share our simple but powerful approach to:
 ✅ Calming the chaos in a dynamic practice environment
 ✅ Stripping things back to what truly matters at the time
 ✅ Creating clarity and focus in daily operations
 ✅ Avoiding burnout by removing unnecessary complexity

If things feel out of control, this episode is your reset button. Set a new standard!

🎧 Liste...

Duration: 00:23:38

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We’ve all seen it — owners return from a conference (or holidays..) buzzing with ideas, but when it’s time to implement? Crickets. 🤷‍♂️

In this episode of the Practice Partners Podcast, we tackle:
 ✅ Turning big ideas into clear, actionable steps
 ✅ Avoiding overwhelm and execution paralysis
 ✅ Filtering the noise — what’s actually worth implementing?
 ✅ Creating a plan that gets buy-in from your team

Great ideas are useless without execution. Let’s break the barriers and start making real change.

🎧 Tune in now!

We would love for you to...

Duration: 00:30:17

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Medicare is proposing changes changing — so what does that mean for patient consultations and billing, GP retention, and the rising costs of running a practice?

In this episode of the Practice Partners Podcast, we break down:
 ✅ The latest proposed Medicare changes and what they really mean
 ✅ Bulk billing data and national averages – where does your practice stand?
 ✅ The challenges of GP attraction & retention in today’s landscape
 ✅ Rising operational costs and how practices can adapt and stay sustainable

With possibly big shifts ahead, now’s the t...

Duration: 00:36:30

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🚀 We Hit 1000 Downloads! 

Our podcast just hit 1,000 downloads, and we’re celebrating in a big way! To say thank you, we’re giving away 2 hours of complimentary consulting to one lucky practice. Want to win? Head to our Resources page and submit your entry. 

In 100 words or less, tell us why we should choose your practice—bonus points for a funny story! 

Don’t miss out! Enter now at Practice Partners Resources and tune in to hear the winner announced. 

We would love for you to...

Duration: 00:10:07

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Thinking about transitioning your practice from bulk billing to mixed billing? You're not alone—many clinics are making the change, but how do you do it effectively? 💰🏥

In this episode of the Practice Partners Podcast, we cover:
 ✅ Steps to implement a mixed billing model without losing patients
 ✅ What to expect from patients and how to communicate the shift
 ✅ Common challenges and how to navigate them smoothly
 ✅ Insights from the CleanBill Blue Report for Healthcare Services

If you’re considering mixed billing, this episode is packed with...

Duration: 00:35:17

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Bringing a new doctor into your practice is more than just handing them a contract and showing them their room — it’s about setting them up for success from day one. ✨

In this episode of the Practice Partners Podcast, we break down:
 ✅ The essential steps in a smooth doctor orientation
 ✅ How to create a structured onboarding process that works
 ✅ Setting clear expectations and integrating new doctors into the team
 ✅ Avoiding common pitfalls that lead to confusion, frustration, or slow starts

A strong orientation proces...

Duration: 00:21:09

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Nurses are the backbone of any clinic, but are they being utilised to their full potential? 🏥💉

In this episode of the Practice Partners Podcast, we dive into how to structure the role of practice nurses to ensure optimum efficiency and better patient outcomes.

 ✅ Defining clear roles and responsibilities for nurses
 ✅ Balancing clinical work, admin tasks, and patient care
 ✅ How to streamline workflows and reduce bottlenecks
 ✅ Ensuring nurses feel supported, valued, and productive

A well-structured nursing team = a smoother-running practice. 

Tune in now to lear...

Duration: 00:35:50

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Test results – they’re a core part of healthcare, but how should they be managed? 📊

In this episode of the Practice Partners Podcast, we dive into the results process from all angles, ensuring efficient and effective action for all results at your practice! 

 ✅ How doctors handle incoming results and prioritise follow-ups
 ✅ What patients expect and how to manage their concerns
 ✅ The best systems for efficient, safe, and compliant result management
 ✅ Avoiding common pitfalls that lead to delays or miscommunication

Whether you're a GP, practice manag...

Duration: 00:29:48

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Managing third-party accounts, insurance consults, report requests, and outgoing invoices can feel like a never-ending admin headache. But what if you could streamline the process and get paid more efficiently? 💰

In this episode of the Practice Partners Podcast, we break down:
 ✅ How to efficiently manage third-party accounts
 ✅ Navigating insurance companies & report requests
 ✅ Best practices for invoicing & ensuring timely payments
 ✅ Avoiding common pitfalls that slow down cash flow

If dealing with external payers is holding up your practice, this episode is packed with practical tips...

Duration: 00:31:26

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We’ve all heard it before — “Receptionists are the busiest people in the clinic!”

But is that really true? (Spoiler: Maybe not. 😉)

In this episode of the Practice Partners Podcast, we break down the psychological impact of the word ‘busy’ and how it can create panic, stress, and a loss of control in the workplace.

The ‘busy’ myth – is it fact or fiction?How labeling yourself as ‘busy’ affects mindset and productivityThe power of language in shaping workplace culture and efficiencyPractical strategies to replace ‘busy’ with focus and control

If y...

Duration: 00:30:30

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Welcome to episode 13!

In a crowded healthcare industry, why should patients choose your practice? 🤔

In this episode, we break down the "Point of Difference" — what makes your business unique and how to effectively communicate your "Why Choose Us" factor.

✅ Identifying your competitive edge
✅ Standing out in a saturated market
✅ Building a brand that attracts and retains patients

If you’re not clear on what makes your practice special, your patients won’t be either. Tune in now and define your dif...

Duration: 00:28:38

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❓ “Do I really need to know everything about my practice if I have a manager?”

We get asked this all the time at Practice Partners, and the answer is YES! 🚀

In Episode 12, we dive into why owners must have a deep understanding of their business operations—even with a practice manager or operations team in place.

✅ Why knowledge equals contingency and growth

✅ The risks of being too hands-off

✅ How informed owners make better decisions

Don’t fall into the trap of thinkin...

Duration: 00:27:31

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On this episode of the Practice Partners Podcast, we are discussing all things grants and funding! 

Running a general practice is more than just patient care — it’s a business, and securing the right funding can make all the difference. In this episode, Zac and Ami dive into the world of grants and financial incentives available for general practices. We break down the different types of funding, who may be eligible, and how to successfully apply. Plus, we share insider tips to maximise your clinic’s financial sustainability while s...

Duration: 00:22:12

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In this milestone episode - out 10th episode of the Practice Partners Podcast, we tackle one of the most complex aspects of running a healthcare practice: the dynamic relationship between owners and managers. With their unique and differing perspectives, priorities, and leadership styles, disagreements are inevitable—but so is the opportunity for growth.

Join us as we explore our unique relationship as owner and manager, resolving conflicts, and turning differences into strengths. Whether you're an owner, a manager, or part of the team navigating these dynamics, this episode is...

Duration: 00:34:43

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In this lively episode of the Practice Partners Podcast, Zac flips the script and puts our Director, Ami Assigal, in the hot seat! 🔥

Get ready for a fun and insightful conversation covering:
✅ All things general practice and healthcare
✅ Ami’s take on leadership and building a thriving team
✅ Tips on personal development and staying ahead in the industry
✅ Plenty of laughs and behind-the-scenes stories

Whether you're here for practical advice or just a goo...

Duration: 00:22:29

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In this episode of the Practice Partners Podcast, we dive into the world of marketing and promotion for healthcare businesses.

Discover how to:

✅ Promote your practice while staying compliant with AHPRA and RACGP guidelines

✅ Use cost-effective marketing strategies that actually work

✅ Implement practical tips and tricks to boost your visibility and grow your patient base

Whether you’re new to marketing or looking to refine your approach, this episode...

Duration: 00:34:22

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In this episode of the Practice Partners Podcast, we’re diving into the essentials of quality improvement and how to make it manageable for your practice.

We cover:

✅ The importance of PDSA documents and how to use them effectively

✅ Building a clear improvement structure for sustainable growth

✅ Strategies for involving your team in the process

✅ How to tackle quality improvement in bite-sized, actionable pieces

Whether you’re looking t...

Duration: 00:12:30

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In this episode, we’re breaking down facility fees and how they can transform the management of stock and finances in your treatment room! From wound dressings to iron infusions, discover how to appropriately remunerate the practice for all the services you provide. We also provide a number of great tips, tricks, and resources throughout the episode – so listen closely.

Plus, we dive into stocktake processes and why it’s vital for nurses to take ownership of this space. Empower your t...

Duration: 00:31:41

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In this episode of the Practice Partners Podcast, Ami and Zac tackle the crucial process of recruitment and share their tried-and-true methods for finding the right team members. From exploring cost-effective advertising platforms to understanding when to use agencies, they break down the recruitment process step by step.

They discuss the essential documents to review, the key components of strong applications, and tips for pre-interview screening. Learn how to craft a compelling job advert by clearly defining roles and responsibilities, navigate the legalities of recruitment, and handle challenging...

Duration: 00:31:28

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Meet Ami and Zac, the dynamic duo behind the Practice Partners Podcast! Ami and Zac bring their unique perspectives, humour, and expertise to the world of healthcare business management.

In this trailer, get to know the  voices behind the mic as they share their journey of running Innovate Health, their insights as consultants with Practice Partners, and their passion for helping practice owners and managers navigate the challenges of healthcare operations.

Expect a mix of funny stories, practical tips, and candid conversations about what it really t...

Duration: 00:02:51

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In this episode of the Practice Partners Podcast, Ami and Zac dive into the transformative power of comprehensive care and its ability to deliver better health outcomes for patients. They explore KPIs, resources, and strategies to guide doctors and practitioners in shifting from reactive to proactive healthcare services.

Learn how to educate patients about their eligibility for care plans, create awareness around proactive healthcare, and foster collaboration within the team. Ami and Zac share practical tips on building workflows that bring nurses and doctors together seamlessly, emphasising the...

Duration: 00:29:39

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In this episode of the Practice Partners Podcast, Ami and Zac tackle the often-dreaded but crucial topic of Human Resources. From contracts to awards, documentation, and staff leave, they break down the essentials of HR in a way that’s clear, practical, and easy to understand.

Learn how to navigate the complexities of HR, including laws and regulations, managing leave entitlements, and ensuring everyone is on the same page with agreements and contracts. Plus, they share tips and tricks for handling performance management conversations and managing conflict with co...

Duration: 00:31:55

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In this episode of the Practice Partners Podcast, Ami and Zac shine a spotlight on the induction process. From crafting effective checklists and resources to keeping inductions smooth and streamlined, they share practical tips and tricks for setting new team members up for success.

Discover how to document processes for future reference, avoid clunky or purely verbal methods, and create a seamless induction experience that works for both staff and management. Tune in to learn how to make your induction process a blockbuster hit! 🎬🎧

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Duration: 00:34:30

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In the debut episode of the Practice Partners Podcast, Ami and Zac dive into the essential topic of leadership in the healthcare setting. They explore what it means to mentor staff, navigate the journey of becoming an effective leader, and foster high-performing teams.

Drawing on the Tuckman’s Model of group development (Forming, Storming, Norming, and Performing), they discuss how to build cohesive teams, tackle conflict with confidence, and lead with clarity and purpose. Along the way, Ami and Zac share personal experiences and lessons learned from their ca...

Duration: 00:25:23