Practical Pet Chat

On this episode of Practical Pet Chat, Lorin and Rob explore one of the most overlooked yet essential aspects of great pet care — communication. As a pet parent, you are your pet’s voice, their translator, and their advocate. Whether you’re talking with your veterinarian, groomer, trainer, or pet sitter, how you communicate on your pet’s behalf can make a huge difference in their overall health and happiness. Lorin and Rob discuss why it’s so important to be clear, specific, and goal-oriented when communicating with the professionals who care for your pet. From describing changes in behavior or appetit...

On this episode of Practical Pet Business, Lorin and Rob take on one of the most important — and often controversial — topics in the pet industry: should you sell live animals, insects, fish, or other living beings in your store? What may seem like a natural way to enhance your store’s appeal or diversify your offerings can actually open a complex web of ethical, operational, financial, and emotional considerations. Selling live beings isn’t like adding another product line — it’s a commitment to care, knowledge, and responsibility that extends far beyond the cash register. Lorin and Rob unpack the real-world r...

On this edition of Practical Pet Chat, Lorin and Rob dive into a topic that always sparks passionate debate — how people add pets to their families. From adoption and breeders to rescuing a stray or taking in a pet from a friend or family member, there are countless paths to pet parenthood. Yet, for some reason, society often gets tangled in judgment and division over how that connection began, instead of focusing on what truly matters — the living being at the center of it all. In this honest and heartfelt conversation, Lorin and Rob peel back the layers of stigma, misi...

On this episode of Practical Pet Business, Lorin and Rob dive deep into a topic every pet business owner has wrestled with — in-store events and promotions. Are they really worth it? Do they bring lasting value, or do they just drain your time, your team, and your bottom line? From small, simple in-store happenings to big, buzz-worthy community events, Lorin and Rob explore the full spectrum of what goes into planning, running, and following up on an event. They discuss the positives and negatives — the excitement, energy, and community connection that events can create, versus the challenges, disruptions, and costs that...

On this episode of Practical Pet Chat, Lorin and Rob dive into a heartfelt and often overlooked topic — future thinking and planning when it comes to growing your pet family. Adding a new pet is one of life’s greatest joys, but it’s also one of the most important long-term commitments you can make. As Lorin and Rob remind us, life changes — sometimes in ways we expect, and sometimes in ways we never see coming. From job shifts and relocations to changes in health, finances, and family dynamics, the world around us rarely stands still. While we can’t predict ev...

On this episode of Practical Pet Business, Lorin and Rob explore one of the most underrated growth and loyalty strategies in the pet industry — becoming your customers’ most trusted resource for all things pet-related, even beyond what your business directly offers. Pet parents today are navigating a world full of choices, challenges, and information overload. They need guidance they can trust. When your business becomes the place they turn to — not just for products or services, but for reliable recommendations, expert connections, and credible advice — you transform your role from a seller to a partner in their pet parenting journey. That tru...

On this episode of Practical Pet Chat, Lorin and Rob take a closer look at Rob’s recent encounters with robotic, AI-driven pets and ask the big question: are these high-tech companions the future of pet ownership, or are they just another passing trend? The conversation goes beyond the novelty factor to explore what robotic pets could mean for the larger pet world. Lorin and Rob discuss how these lifelike companions might impact the bond between people and their real, breathing pets, how pet parents may respond to this new option, and what role businesses in the pet industry could pl...

On this edition of Practical Pet Business, Lorin and Rob take on a topic that is impossible to ignore: technology. It’s everywhere—inside and outside the pet world—and it’s transforming the way pet businesses operate and how pet parents experience the products and services they love. From point-of-sale systems and online booking tools to wearable pet tech, smart feeders, and AI-driven customer service, technology has become an integral part of the pet industry. Lorin and Rob break down the advantages of adopting new tech, including efficiency, improved customer experiences, and scalability, while also addressing common concerns such as cost...

On this episode of Practical Pet Chat, Lorin and Rob take on a topic that resonates with nearly every pet parent: the self-judgment we place on ourselves when it comes to caring for our pets. In today’s world, there’s an overwhelming amount of information, advice, and even criticism about how to be the “perfect” pet parent. From social media comparisons to endless product recommendations, it can quickly shift from being inspiring to being discouraging. Lorin and Rob remind us that pet parenting isn’t about competing, keeping up, or doing everything flawlessly — it’s about being present. Our pets don’t mea...

On this episode of Practical Pet Chat, Lorin and Rob shine a spotlight on the top things you can do for your pet this week—simple, intentional actions that only take a few minutes but can make a big difference in your pet’s health, happiness, and overall quality of life. In a world where our days are often busy and filled with distractions, it’s easy to overlook how much little moments mean to our pets. Lorin and Rob remind us that showing love and attention doesn’t always require elaborate plans or expensive purchases. Sometimes it’s about the small...

On this episode of Practical Pet Business, Lorin and Rob explore the ins and outs of Pet Business Loyalty and Rewards Programs—a powerful tool when done right, but a potential pitfall when handled poorly. They break down where and when these programs are having the greatest impact in today’s pet marketplace, and the different approaches businesses are using to strengthen customer connections. From punch cards and points systems to subscription perks and digital rewards, Lorin and Rob highlight the upsides and downsides of each approach, always emphasizing one key principle: your loyalty program should serve your business and your...

On this episode of Practical Pet Chat, Lorin and Rob dive into the ever-expanding world of commercial Fresh Food offerings for pets. What started as a small niche has now grown into a thriving, permanent category in the pet food marketplace—one that more and more established companies are jumping into. They break down what this growth really means for pet parents: more options, more accessibility, and more ways to approach nutrition. Lorin and Rob discuss the benefits and challenges of commercial fresh food, from improved nutrition and quality ingredients to the very real considerations of cost and convenience. They hi...

On this episode of Practical Pet Business, Lorin and Rob take a closer look at the state of the pet industry and uncover an important truth: while overall industry numbers show steady and even impressive growth, many individual pet businesses aren’t sharing in that success. The question is, why? They dig into the factors behind the disconnect—more competition than ever before, broader product availability across countless channels, and an expanding array of services that compete for the same customers. From big-box retailers to online marketplaces, direct-to-consumer brands to subscription models, the pet industry is more crowded and more comp...

On this episode of Practical Pet Chat, Lorin and Rob dig into the continued rise of Fresh Food offerings for pets. What once seemed like a passing trend has quickly grown into a powerful and lasting force in the pet industry, surprising many companies and professionals who didn’t anticipate how strongly pet parents would embrace it. Fresh food has now become a true category of its own, reshaping how the marketplace looks at pet nutrition. As longtime advocates for fresh feeding, Lorin and Rob share their perspective on why it has taken the market time to shift in this di...

On this episode of Practical Pet Business, Lorin and Rob open up about some of the most challenging aspects of being a business owner—making tough calls, having uncomfortable discussions, and managing the inevitable waves of burnout. These are not just abstract business concepts; they’re real issues that almost every entrepreneur faces, especially in the pet industry where passion runs high and emotions are often intertwined with business decisions. Through candid conversation and actionable advice, Lorin and Rob share ways to be honest with yourself about where you and your business truly stand, while also extending yourself grace during the...

On this episode of Practical Pet Chat, Lorin and Rob dig deep into one of the most polarizing topics in the pet world: grain-free diets for dogs and cats. Over the past decade, this debate has caused pet parents, veterinarians, and even entire pet food companies to take strong and often opposing positions. With so much noise, half-truths, and conflicting marketing messages, it’s no surprise that many pet parents are left wondering what’s truly best for their furry family members. Lorin and Rob don’t hold back as they unpack the myths, the marketing, and the science surrounding grain...

On this episode of Practical Pet Business, Lorin and Rob revisit the often misunderstood world of white labeling. At first glance, it might seem like a quick way to expand your product line or increase profits, but as they remind us, it’s your name, your reputation, and your relationship with customers on the line. They break down the key questions every pet business owner should ask: When does white labeling make sense, and when is it a mistake? How do you make a white-labeled product unique and reflective of your brand, rather than just another generic option? And how do...

On this episode of Practical Pet Chat, Lorin and Rob dive into a topic that touches the hearts of so many pet parents—adding a new pet to the family. Whether you’re bringing home your very first companion or introducing another furry friend into an already full household, the process comes with joy, excitement, and, of course, challenges that need thoughtful preparation. They explore the unique dynamics of single-pet households versus multi-pet households, and why the approach to integration isn’t one-size-fits-all. Each pet has its own personality, history, and comfort level, and success depends on recognizing those differences and ta...

On this episode of Practical Pet Business, Lorin and Rob dive deep into their experiences and observations from the SuperZoo 2025 National Trade Show in Las Vegas—one of the pet industry’s most anticipated events of the year. With thousands of retailers, vendors, groomers, innovators, and pet enthusiasts under one roof, SuperZoo once again delivered a whirlwind of energy, excitement, and discovery. From the moment they stepped onto the show floor, Lorin and Rob were surrounded by the latest in new products, fresh services, up-and-coming companies, and innovative educational sessions designed to help the industry move forward. They take you alon...

On this episode of Practical Pet Chat, Lorin and Rob take listeners inside their experience at SuperZoo 2025, the premier national pet trade show held in Las Vegas. With thousands of exhibitors, retailers, groomers, and innovators under one roof, the show was packed with energy, ideas, and plenty of pet-world passion. They walk through what it’s really like to be on the show floor—from massive vendor booths and creative product displays to the live grooming contests that wowed audiences with artistry and skill. Along the way, they share the new products that caught their attention, the rising brands making a sp...

On this episode of Practical Pet Chat, Lorin and Rob take a deep dive into the strategies and insights behind identifying the pet products that truly drive traffic and build excitement for your store. They discuss how small shifts—like moving the location of key products, refreshing displays, and keeping a close eye on consumer trends—can make a big impact on engagement and sales. Beyond the logistics, they emphasize the importance of staying true to your store’s brand and philosophy while still catering to the evolving wants and needs of pet parents. When you connect your preferences and expert...

On this episode of Practical Pet Chat, Lorin and Rob dive into the important topic of when and why to take your pet to the vet. While your veterinarian is a key partner in your pet’s health, you know your pet better than anyone else—trusting your instincts is an important part of making timely decisions. From routine visits to situations that require urgent attention, Lorin and Rob share insights on how to align with your vet to create the best health plan for your companion. Rob also recounts a recent experience at the vet’s office that highlights how on...

On this episode of Practical Pet Business, Lorin and Rob dive into a pressing question for many pet business owners: physical store vs. virtual presence. They explore the key factors in weighing the value and return on a brick-and-mortar location versus running an online shop, from cost considerations to customer experience. Learn how to spot the signs and interpret customer trends so you can plan for long-term success—no matter which channel (or combination) you choose to reach your audience. Plus, they tackle the challenges of cutting through the noise in today’s crowded online pet business marketplace. All this and...

On this episode, Lorin and Rob dive into the fascinating world of pet food processing and explore how different preparation methods shape the final product your pet eats. From extrusion to baking, freeze-drying to air-drying, we break down what each process means for nutritional value, ingredient integrity, and overall health impact. Some methods can enhance certain benefits, while others may compromise your nutritional philosophy — and knowing the difference matters. We also share key considerations to help you decide what’s best for your pet and your unique situation. It’s an informative and engaging conversation that just might change the way yo...

On this episode of Practical Pet Business, Lorin and Rob dive into the importance of having a clear purpose and plan when attending pet industry conferences and events. With the significant investment of time, money, and resources involved, simply showing up and winging it won’t deliver the results your business needs. From strategically mapping out booth visits to prioritizing educational sessions, they share insights on how to make the most of your time—and avoid overwhelm. Is the payoff worth the cost? How do you measure success at these events? And what are the hidden opportunities you might be miss...

On this edition of Practical Pet Chat, Lorin and Rob unpack one of the most misunderstood topics in the pet food world: the difference between Feed Grade, Food Grade, and Human Grade. What do these terms really mean? Why do they exist? And—most importantly—how do they impact the quality of food we give our pets? Join us as we dive into the definitions, the regulations (or lack thereof), and the behind-the-scenes processes that influence these labels. You'll discover why starting with the highest grade doesn’t always guarantee the best outcome, and how ingredient quality, processing methods, and transp...

On this episode of Practical Pet Business, Lorin and Rob dive into the delicate art of balancing customer relationships in the pet industry. As clients become regulars—and often, friends—it’s natural for personal stories to be shared. But how much is too much? Pet business owners aren’t just professionals; they’re pet parents and people with real lives, emotions, and boundaries. Lorin and Rob explore the emotional tightrope of connecting deeply while protecting your own mental and emotional well-being. From navigating grief and life changes to managing customer curiosity with care, this episode offers thoughtful insights into building m...

As workplaces welcome teams back on-site, more pet-owning employees are requesting hybrid schedules, pet-wellness perks, and even pets at work. In this episode, hosts Lorin and Rob tackle this modern workplace dilemma from an employer’s perspective: Where should organizations draw the line—and where might pet-friendly policies unlock real business value? Acknowledging it's not for everyone—space limitations, allergies, workplace norms, and pup personalities all factor in. Smart policy and realistic expectations are key. This conversation isn’t just about cute office pups—it’s about aligning pet-friendly initiatives with your pet parent responsibilities and expectations. Tune in to explore the...

Join Lorin and Rob—your go-to duo in the pet world—as they get excited about all things pet-friendly events! Think puppy photo ops with ridiculous props, costume contests that’ll make tails wag, hands-on workshops that teach pet parents new tricks, and demo sessions showcasing the coolest pet products. Whether you’re dreaming up a “Bark-tastic” photo booth or a pup-approved training clinic, these two lay out the why, the how, and all the fun details to turn attendees into genuine fangirls and fanboys of your brand. You can expect: Real-life event hacks—from planning to promoting—so your event shines Ide...

On this episode of Practical Pet Chat, Lorin and Rob dive into the fascinating world of enrichment toys — and why they’re essential for pets of all shapes, sizes, and species. Whether you have a high-energy pup, a curious cat, or even a small animal with big instincts, enrichment toys offer mental stimulation, physical exercise, and a healthy outlet for natural behaviors. But things heat up when the Snufflemat Wars break out! Lorin is all in, but Rob has his reservations… and a good reason behind them. Tune in to hear the debate, learn about the pros and cons of differ...

In this episode of Practical Pet Business, Lorin and Rob unpack one of the most misunderstood aspects of the pet industry: product labeling. From bold marketing claims to fine print regulations, they explore what labels actually communicate—and what they often leave out. Learn how subtle changes in wording, regulation loopholes, and shifting standards can dramatically alter the meaning of a label, sometimes without the consumer ever realizing it. It's not just about “good,” “better,” or “best”—labels are just the beginning. As a pet professional, understanding and educating others about labels can make or break the trust you build with your custom...

On this episode of Practical Pet Chat, Lorin and Rob dive into every pet parent’s nightmare—losing a pet—and what you can do to increase the chances of a safe reunion. They break down the essentials of microchipping—what it is, how it works, and what it can’t do—plus explore the growing world of GPS tracking for pets. From smart collars to real-time location tags, you’ll learn how combining tools can give you peace of mind and help bring your furry friend home faster. Don’t wait until it’s too late—tune in and get proactive with y

On this episode of Practical Pet Business, Lorin and Rob dive into the ever-shifting world of calendar planning for your pet business. While some dates are obvious—hello, National Dog Day—there are more hidden opportunities than ever before to engage pet parents and grow your business. From the fast-moving retail landscape to the way big box stores and online giants have reshaped holiday timelines, timing your marketing and promotions has never been more critical—or more confusing. Lorin and Rob unpack how to navigate these changes, resonate with your audience, and stay one step ahead of the rush—without losing y...

Summer’s here—and with it comes pool parties, beach days, fireworks, and plenty of potential pet chaos. In this episode of Practical Pet Chat, Lorin and Rob dive into the fun (and not-so-fun) side of summer adventures with your pets. From loud music and fireworks to pool parties and family BBQs, they cover everything pet parents need to consider to keep both pets and guests safe, happy, and stress-free. Expect smart tips, practical safety advice, and a few unexpected ideas to help your furry friend stay cool, calm, and included in the summer fun. Oh, and yes—Rob reveals his fa...

On this episode of Practical Pet Chat, Rob and Lorin dive into a common question for pet parents: Is it okay to leave your pet at home—and for how long? They explore the factors you need to consider, why some alone time can actually be healthy for your pet, and how to make the experience as stress-free as possible for both you and your furry friend. From setting up a comforting home environment to helpful tips that ease separation, this episode is packed with practical advice for any pet owner. Tune in for all that and more on your fa...

Welcome to another episode of Practical Pet Chat with Lorin Grow and Robert Semrow! This week, we’re diving into the joys—and precautions—of summer exercise and adventures with your pets. From safe hiking tips and water play ideas to attending pet-friendly summer events, Lorin and Robert share practical advice to help you keep your pets active, happy, and safe all season long. Tune in for expert insights, fun activity suggestions, and important reminders about your pet’s comfort, limitations, and overall well-being. It’s everything you need for a paws-itively perfect summer with your furry companions—right here on your favo...

In this insightful episode of Practical Pet Business, Lorin and Rob dive deep into the world of independent contractors—what they are, how they function within your pet business, and the critical legal and operational differences from traditional employees. Whether services are being performed at your facility or on your behalf elsewhere, understanding the ins and outs of contractor relationships is vital. We break down the benefits, address common concerns, and clear up the many misconceptions surrounding independent contractors. From compliance and control to liability and logistics, we cover what every pet business owner needs to know. Tune in to Pr...

In this inspiring episode of Practical Pet Chat, Rob and Lorin explore the many ways you can make a meaningful impact in the pet world—no matter your budget or schedule. From volunteering with rescues and donating new or gently used pet items, to the simple act of sharing an adoptable animal on social media, every action counts. They dive into creative ways to support animal welfare, like wearing a T-shirt from your favorite rescue, amplifying animal stories online, or just raising awareness in everyday conversation. Whether you're all in with hands-on help or just starting to explore how you ca...

In this episode of Practical Pet Business, Lorin and Rob dive into one of the toughest realities of running a pet business: navigating the unknown and unavoidable. From unexpected disruptions to shifting customer expectations, they explore how pet professionals can stay agile by pivoting with purpose, identifying alternatives before they’re needed, and tapping into the insights of their staff. They also break down the critical role of transparency and trust—whether it’s with pet parents, staff, or manufacturer partners—and why open communication is the foundation for long-term success in an ever-changing industry. If you’ve ever asked, “How do I pre...

In this episode of Practical Pet Chat, Lorin and Rob dive into the complex world of social media and pet communication. With an endless stream of information — and misinformation — swirling online, it can be tough to know what’s truly helpful for your furry friend. They break down how to share responsibly, listen critically, and filter out the noise to find what really works for your pet. From decoding passionate opinions to spotting red flags in viral advice, Lorin and Rob offer practical strategies for making sense of the digital chatter. Whether you're a new pet parent or a seasoned pro, t...

On this edition of Practical Pet Chat, we're diving into a topic that every pet parent can relate to—the rising cost of caring for our beloved animal companions. From the skyrocketing prices of premium nutrition and essential veterinary care to the growing expenses of grooming, training, pet insurance, and even daily supplies, it’s clear that the financial responsibilities of pet ownership are increasing across the board. But what does this mean for you and your pet? In this episode, we break down where those rising costs are showing up most, explore how inflation and evolving industry trends are impa...

In this episode, Lorin and Robert dive into the complex world of pet allergies and food sensitivities, helping pet owners understand how to identify and manage common triggers. Lorin clarifies the difference between allergies and sensitivities, highlighting the importance of simplifying diets and removing environmental irritants to uncover the root causes. From cleaning products to routine household habits, she shares practical tips for reducing exposure and supporting your pet's well-being. Later, the discussion shifts to pet food rotation best practices. Lorin explains why variety in your pet’s diet is essential for balanced nutrition and long-term health, recommending a rotation of...

Understanding Pet Allergies – Why Your Pet Won’t Stop Scratching In this episode of Practical Pet Chat, Lorin and Rob dive into the complex world of pet allergies—a topic that affects countless pet parents but often goes misunderstood. Why is your dog or cat constantly itching, licking, or scratching? It might not be as simple as it seems. From food sensitivities to environmental triggers and even emotional stressors, allergies can build up long before the first symptoms appear. We explore: How to recognize early signs of allergic reactions What questions to ask your vet Effective strategies for relief and preven...

On this edition of Practical Pet Chat, Lorin and Rob get real about recent dental procedures their pups went through—and why dental health is more than just fresh breath. From unexpected findings to post-op care, they share their personal experiences, what prompted the visits, what they learned along the way, and how their dogs are doing now. Whether you're wondering if your pet needs a cleaning or you're just curious about what to expect, this episode is full of helpful insights, honest reflections, and practical takeaways for every pet parent.

On this episode of Practical Pet Business, Rob and Lorin dive into the big topic of business growth—what it really takes to expand your pet business thoughtfully and sustainably. From knowing when you're ready to grow, to understanding the financial and operational considerations involved, they share key insights, personal experiences, and what to expect along the way. Expansion is a major milestone and investment—so taking the time to plan, prepare, and execute it right is essential. Whether you're just dreaming of scaling up or already in the thick of it, this episode offers valuable guidance and practical tips to h...

In this episode of Practical Pet Chat, Lorin and Rob dive into the often-unspoken expectations between pet parents and veterinarians—and how those expectations can clash or align. They explore what pet parents should consider when choosing (or changing) their vet, how to effectively vet your veterinarian, and why it's crucial to remember that you are your pet’s best advocate. From building mutual respect to ensuring clear, compassionate communication, this episode offers real-world advice to help you find the right fit for your furry family. If something feels off, trust your instincts—peace of mind matters. Tune in for practi...

In this episode of Practical Pet Business, Lorin and Rob dive into the realities of navigating uncertain times in the pet industry. From rising ingredient costs and sudden pricing shifts to the ripple effects of tariffs and supply chain disruptions, today’s challenges can hit fast—and last a long time. Learn how to proactively prepare your business, make informed decisions, and stay resilient for the benefit of both your bottom line and your customers. What should you be doing now? What factors should you be watching? Get practical, actionable insights to weather the storm—only on Practical Pet Business.

On this episode of Practical Pet Chat, Lorin and Rob tackle one of the most talked-about topics in the pet world today—extending your pet's life. From pharmaceutical breakthroughs to holistic health hacks, the headlines are buzzing with possibilities. But what’s real, what’s risky, and what’s just hype? They break down the latest trends, weigh the risks and rewards, and explore what’s truly practical when it comes to adding healthy years to your furry friend's life. Plus, hear Lorin and Rob's surprisingly personal takes on what they'd actually do for their own pets. It’s honest, informative...

In this episode of Practical Pet Chat, Lorin and Rob dive into the world of branding—what your company image says about you, why it matters, and how to make sure it sticks. Whether you're launching a pet product line or expanding your services, your brand is more than just a logo—it's your voice, your reputation, and your promise. They break down how costly and confusing rebranding can be, especially as your business grows, and why it’s essential to build a solid, recognizable brand from the start. Learn how thoughtful branding can drive recognition, deepen customer trust, and ultima...

Practical Pet Chat | Episode: The Spay & Neuter Debate This week, Lorin and Rob dive into a topic that sparks passionate opinions in the pet world—spaying and neutering. Should you do it early? Delay it? Skip it altogether? They break down what you need to know before making this important decision. From the requirements often set by adoption agencies, to the short- and long-term health impacts, to the myths that just won’t go away—nothing’s off the table. Whether you're a new pet parent or a seasoned pro, this episode is packed with insights to help you make the most...

In this episode of Practical Pet Business, Lorin and Rob dive deep into the importance of truly understanding your business from the inside out. They explore how to become more effective and efficient by getting clear on your costs, dialing in your P&L, and recognizing how the "small things" can lead to big expenses over time. Whether you're looking to tighten up your operations or simply get smarter about your numbers, this episode is packed with insights that can help you run a more profitable, sustainable pet business. All this and more—tune in!

In this episode, Lorin and Rob dive into the heart of personalized pet care—feeding the actual pet in front of you. It’s not just about what’s in the bowl; it’s about tuning in to each pet’s unique needs, preferences, and challenges. Whether you're navigating mealtime in a multi-pet household or trying to support a pet with specific health concerns, this conversation is packed with practical insights to help your animals thrive. From observing behavior and body language to adjusting feeding routines for individual pets, Lorin and Rob share tips, stories, and real-world strategies to make mealtime a...

The Pros & Pitfalls of Private Labeling In this episode of Practical Pet Business, Lorin and Rob dive into the world of private labeling—also known as white labeling—and explore what it really means for a business looking to grow its brand. From boosting brand presence and awareness to the potential challenges and risks, they break down everything you need to consider before jumping into a private label strategy. Is it the right move for your business? Will your customers see you as a trusted authority in this space? Tune in as they unpack these questions and more to help you...

In this episode of Practical Pet Chat, hosts Lorin and Rob dive into the behind-the-scenes world of pet adoption and rescue agencies. From the thorough procedures and requirements to the careful balance of ensuring a good match between pet and owner, they explore why the process isn't always as quick or simple as we'd like it to be. Tune in to learn about the reasons behind the steps these organizations take and why it ultimately benefits both you and the pets. All this and more in this edition of Practical Pet Chat!

In this episode of Practical Pet Business, hosts Lorin and Rob dive into the world of pet industry tradeshows. They explore the significance of these events and why they are crucial for your business growth. From planning and budgeting for show specials to maximizing your resources and ensuring your participation delivers a solid return, Lorin and Rob provide invaluable tips to help you make the most of every tradeshow experience. Tune in for insights that will make your next tradeshow a success—whether you're a first-timer or a seasoned pro. All this and more on Practical Pet Business!

In this episode of Practical Pet Business, Lorin and Rob tackle one of the most common questions aspiring pet entrepreneurs ask: "I want to start a pet business, is it difficult?" They dive into the realities of launching and running a pet business, covering the challenges, the costs, and the profound impact it can have on your life. With a focus on balancing passion over profits, they explore the ups and downs of starting a business in the pet industry and what you need to consider before taking the plunge. While it’s not a decision to be taken lightly, th...

Welcome to this week’s episode of Practical Pet Chat! Join Lorin and Rob as they dive into the world of pet registration. In this episode, they discuss what it really means to register your pet with various organizations, why people do it, and what it actually entails. They also tackle common myths about registered pets, when it’s the right time to register your furry friend, and much more. Tune in each week for a fresh episode, where Lorin and Rob share their honest conversations and insights about the pet world!

In this episode of Practical Pet Chat, Lorin and Rob explore the world of creative grooming—from turning your dog into a panda to the skills and patience required for these bold styles. They weigh the pros and cons of creative grooming and share important insights on what it really takes. But that’s not all! They also dive into the everyday grooming needs of our pets, including the importance of checking paws and fur daily, brushing regularly, and how a pet’s breed and lifestyle influence their grooming routine. Plus, they discuss something you may not have considered: Pee Mail a...

In this episode of Practical Pet Business, Lorin and Rob dive into the concept of Uniqueness — how you're showcasing yourself and presenting your brand identity. They explore what uniqueness means for a store brand and a product brand, and how to align your offerings with your customers' profiles. They also discuss how to identify products that resonate with your brand identity and are valuable to both you and your customers. Standing out as a store is just as crucial as standing out with your products. From customer interactions to product variety and niche offerings, the episode highlights the importance of bu...

In this episode, Lorin and Rob dive into the importance of assembling your Pet Care Team. Who are the key players in your pet's care? How do you build a team you can trust, and why is it essential to have backups in place? They also explore the challenges of finding the right people and discuss the unique needs of different pets, from medical care to daily routines. If you're looking for practical tips on caring for your furry (or scaly!) friends, this episode is for you. Join us each week as we explore the pet world from a practical...

In this episode of Practical Pet Business, hosts Lorin and Rob explore the delicate balance between competition and opportunity. They discuss why it's essential to carve out your own unique identity in the pet business world and how to nurture it for long-term success. The duo also dives into the significance of seasonality, calendaring, and adapting your approach to stay ahead. Plus, they ask the important question: Are you the difference you need to stand out from the competition? Tune in for actionable insights and thought-provoking discussions on how to elevate your pet business to the next level on this...

In this episode of Practical Pet Business, hosts Lorin and Rob dive deep into the world of packaging. They break down what packaging really means, what it doesn’t, and what factors you need to consider when evaluating the products you use in your pet business. Learn how to set yourself up for success by staying informed about the changes (or lack thereof) in the products you love, and why it’s crucial to pay attention to what’s on the label—and what’s missing. Lorin and Rob also explore the often-overlooked aspects of handling, storage, and the sometimes surprising...

In this episode of Practical Pet Business, Lorin and Rob dive into the ever-changing world of social media hot products. They explore how to assess if these trending items are the right fit for your store and share tips on tracking what's gaining traction in the market. The duo also reflects on the lessons they've learned over the years when it comes to trendy products and the importance of creating dynamic shopping experiences for pet parents. With emotional purchasing playing a significant role in consumer decisions, they discuss how to tap into that and boost sales. Plus, Lorin can't help...

In this episode of Practical Pet Chats, Lorin and Rob dive into a variety of essential pet parenting topics. They explore who’s truly qualified to offer the advice you need, how to find trustworthy guidance, and the importance of understanding that every pet is unique, both inside and out. Taking advice can be tough, and many pet parents are often amazed when they see results—“I can’t believe it worked!” The hosts discuss how building a strong foundation of experiential knowledge, education, and an open mind can make all the difference. They also talk about how marketing pitches are design...

In this weeks episode, Lorin and Rob discuss the pressures of Direct To Consumer competition, approaches to drive customer and brand loyalts, Navigating changes that come up seemingly out of nowhere and remembering that your knowledge is your value. Join Lorin and Robert in this Business Edition of Practical Pet Chat, where they dive into the latest trends and issues affecting the pet industry. Whether you’re a retailer, vendor, manufacturer, or simply someone interested in the business side of the pet world, this podcast is for you. In this episode, they discuss the significant shifts that have accelerated recently, in...

In this episode of Practical Pet Chat, hosts Lorin and Rob dive into the constantly evolving world of pet products. They explore how products designed for humans are being adapted for pets and vice versa, offering a fascinating look at this crossover trend. The duo also discusses the hype vs. reality of the latest pet products, shedding light on what’s worth the buzz and what’s not. Along the way, they emphasize the important role of independent retailers, how pet parents are influencing the market, and the powerful impact of retailers themselves. Tune in for an insightful conversation about the...

Join Lorin and Robert in this Business Edition of Practical Pet Chat, where they dive into the latest trends and issues affecting the pet industry. Whether you’re a retailer, vendor, manufacturer, or simply someone interested in the business side of the pet world, this podcast is for you. In this episode, they discuss the significant shifts that have accelerated recently, including the pressures faced by independent stores. From the challenges of consumer choice and vendor feedback to the evolving roles of independent distributors and stores, the landscape is changing rapidly. They also explore how the shopping experience has shifted wi...

In this episode of Practical Pet Chat, hosts Lorin and Rob dive into a wide array of pet-related topics. From the imperfections of pet food to the personal truths we all face as pet parents, they explore the often-unspoken limitations we place on ourselves. The conversation also tackles the tricky world of marketing versus the reality of pet products, shedding light on the struggles of pet loss and even the lighter side of buying a car for your dog! Tune in for an engaging and candid chat that every pet parent can relate to.

In this episode Lorin and Rob discuss what constitutes an expert, why Lorin disagrees with the term expert and how Rob applies the term. They discuss how to find someone to trust and when to trust advice. They also discuss attitudes towards pet care, pet nutrition and the overly passionate and judgmental extremes that some will go. As always, they share personal experiences, anecdotes, shared outcomes and so much more that the pet world and the pet world can benefit from. They also discuss how to make change happen and how to effectuate the change you want. As always, you...

In this episode of Practical Pet Chat, Lorin and Rob take a deep dive into the often overlooked but incredibly important topic of pet dental health. They explore the common myths surrounding pet dental care, providing clear facts to help pet parents make informed decisions. From basic brushing techniques to dental products on the market to common sense, Lorin and Rob share their practical tips on maintaining your pet’s oral hygiene. They also open up about their personal experiences, revealing their favorite dental care routines and products, as well as some that didn’t quite make the cut. Whether you...

Welcome to the very first episode of Practical Pet Chat, where Lorin Grow and Robert Semrow dive into their shared love for pets through engaging conversations, personal stories, and insights from their own pet journeys. Both award-winning pet professionals, Robert and Lorin are driven by their passion for animals, constantly inspired by the experiences that have shaped them and their dedication to making a difference in the lives of pets and their owners. In this debut episode, Lorin opens up about her personal origin story—revealing the people and experiences that inspired her deep commitment to improving the lives of pe...